Guest Service Attendant

Troon; Queen Creek (AZ); On-site; USD 17,000 - 21,000; Part time

Benefits offered by this job

Healthcare Benefits

401(k) Retirement Plan

Job summary

Los Colinas Golf Club in Queen Creek, AZ, seeks a part-time Guest Service Attendant to enhance the guest experience and support club operations. Join Troon, a global leader in golf and community management, and contribute to a welcoming environment for members and visitors.

You will assist with clubhouse upkeep, range duties, cart care, and guest services while learning golf club operations and policies. Prior hospitality experience is helpful.

Qualifications

• Experience in guest services or hospitality is a plus.
• Ability to read and speak English.
• Friendly, professional demeanor and strong communication.

Responsibilities

• Assist with upkeep of the clubhouse, cart storage, and parking area.
• Set up and run golf tournaments and outings.
• Provide courteous service to guests, including bag handling and club cleaning.
• Maintain cart staging and bag drop areas in order.
• Prepare golf carts for play following Troon Golf standards.
• Educate players on course rules, cart policy, and pace of play.
• Assist players with changing spikes if needed.
• Help with range maintenance and ball inventory.
• Assist with food and beverage activities.
• Clean rental clubs and service customers renting clubs.

Skills

Customer service

English fluency

Education

High school education or less

Job description

Los Colinas Golf Club located in Queen Creek, AZ, is pleased to announce an excellent career opportunity for a part-time Guest Service Attendant! We are seeking a motivated individual who is interested in contributing to a positive experience for our members and guests while continuing to grow their knowledge of golf club operations. As an associate of Troon, you will contribute to a global leader in golf and community management.

Essential Duties

• Assists with the overall upkeep of the clubhouse, cart storage area, and parking lot.
• Assists in the setup and execution of golf tournaments and outings.
• Provides sincere and courteous service to all guests with items such as bag handling and club cleaning.
• Maintains the cart staging area in a neat and orderly fashion, including the podium and bag drop area.
• Maintains the cart storage area and cart wash down area in a neat, clean, and orderly condition.
• Prepares golf carts for play following the standards of Troon Golf.
• Assists in educating players regarding course policy, current cart policy, speed of play, and so forth.
• Assists players by changing their golf spikes, if needed.
• Performs range maintenance such as: presenting practice facility with practice balls, bag stands, den caddies, and/or ball pyramids, and maintains ball inventory over the course of the day.
• May direct the start of play.
• Maintains accurate records of golfers renting clubs.
• Services the customer who is renting golf clubs and cleans rental clubs upon return.
• Assists with food and beverage activities.
• Cleans golfers' clubs upon completion of play.
• Incorporates safe work practices in job performance.
• Regular and reliable attendance.
• Performs other duties as required.

Less than high school education; or up to one month related experience or training; or equivalent combination of education and experience

Physical Demands

Frequently stands, walks, uses hands, talks, or hears. Occasionally sits, climbs, balances, stoops, kneels, crawls, or crouches. Regularly lifts to 25 pounds and occasionally lifts to 50 pounds.

Environment / Noise

Regularly works in wet or humid conditions (non-weather). Occasionally works in areas with moving mechanical parts; may come into contact with fumes or airborne particles, toxic or caustic chemicals. Frequently works in outdoor weather conditions.

Certificates / Licenses

Valid Driver's License.

Job Knowledge, Skill, and Ability Preferences

Ability to read and speak English may be required in order to perform the duties of the job (e.g., the associates may be required to communicate with English-speaking customers or co-workers, and the manuals for the equipment the associates may use are in English.

This job description is not an exclusive or exhaustive list of all job functions that an associate in this position may be asked to perform from time to time.

Benefits & Other Compensation

• Healthcare Benefits – Medical (if determined by the ACA measurement)
• Retirement Benefits – 401(k) with employer match (19 years of age and older)

Eligibility for benefits and the specific terms, conditions, and offerings are governed by the applicable plan of documents and company policies, which may be amended at the Company's discretion.

About Troon

Founded in 1990 and headquartered in Scottsdale, AZ, Troon is the world’s largest professional club management company, that specializes in services in golf, hospitality, and residential communities. With more than 900 locations in 45+ states and 27+ countries, Troon is a leading employer in hospitality. Guided by values that emphasize being infectiously energetic, consciously kind, and humbly prosperous, Troon offers professionals the opportunity to grow and succeed within a globally respected organization. Learn more at www.troon.com.