Guest Service Attendant

Troon International; Arizona; On-site; USD 30,000 - 40,000; Full time

Job summary

An exciting opportunity awaits at a premier golf facility in Arizona for a Guest Services Attendant. This role is perfect for individuals who thrive in a hospitality environment and are dedicated to providing exceptional service to guests. You will be responsible for welcoming players, assisting with their needs, and ensuring a smooth and enjoyable experience on the course. Join a dynamic team that values enthusiasm and professionalism, and contribute to creating memorable moments for every guest. If you have a passion for golf and a commitment to service excellence, this position is tailored for you.

Qualifications

• High school diploma required at a minimum.
• Fluent in speaking and writing English.

Responsibilities

• Monitor and adhere to company goals and procedures.
• Greet guests and assist them with their needs.
• Maintain cleanliness and organization of the practice facility.

Skills

Customer Service

Communication

Teamwork

Education

High School Diploma

Job description

Ak-Chin Southern Dunes in Arizona is excited to announce the exceptional career opportunity of Guest Services Attendant. Qualified candidates will thrive in a hospitality environment and be highly focused on providing superior service to the clubs managed by Troon.

General Description of Duties and Responsibilities

1. Responsible to continually monitor, implement and adhere to all company goals and procedures.
2. When acting as an “Outside Service” staff member, responsible for welcoming and greeting guests and players, assisting guests at bag drop, staging clubs on golf cars, welcoming guests on completion of rounds, cleaning clubs, and storing clubs when requested.
3. When acting as “Starter,” greet each group in a friendly manner, explain rules and course etiquette, facilitate orderly and timely pace of play, answer questions, and keep records of starting times and golf car numbers.
4. When acting as “Range Starter,” ensure each group has four players if possible, manage golf cars, facilitate timely starts, keep range stations stocked and organized, and maintain the practice green with balls and cleanliness.
5. Responsible for picking up and cleaning practice balls, maintaining proper inventories.
6. Maintain proper pace of play as “Player Assistant.”
7. Maintain professional golf car fleet, storage area, and practice facility.
8. Assist with golf car setup and organization for various tee starts.
9. Maintain equipment and inventory levels, including rental clubs, radios, pencils, tees, score cards, and ball mark repair tools.
10. Perform other duties as assigned by supervisor or Head Golf Professional.
11. Provide excellent service and enthusiasm to guests’ questions and requests.
12. Assist in maintaining a clean and professional practice facility.
13. Greet each player warmly and provide exceptional service.

Experience / Education / Certification Requirements

• High school diploma required at a minimum.

Physical Requirements

• Must be able to lift up to 50 lbs. repetitively to shoulder height.
• Frequent bending, turning, kneeling, and stooping.
• Must be able to stand and walk for extended periods.
• Ability to work outdoors in varying temperatures.
• Normal vision and hearing required.
• Must operate a golf car safely.
• Fluent in speaking and writing English.

Qualifications

Skills

Behaviors

Motivations

Education

Experience

Licenses & Certifications

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.