Guest Service Associate (Parking, Safety & Shuttle)

TPG Hotels & Resorts; Atlanta (GA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Hotel discounts

Career development

Benefits package

Job summary

TPG Hotels & Resorts is seeking a versatile Guest Service Associate (Parking, Safety & Shuttle) in Atlanta, GA. This hybrid role blends parking management, groundskeeping, safety patrols, and backup shuttle driving to keep the property safe, clean, and welcoming 24/7.

Responsibilities include monitoring parking and traffic flow, performing perimeter safety checks, maintaining curb appeal, and assisting guests with luggage and directions in a friendly, service-driven manner.

Qualifications

• License: Must have a valid Driver’s License with a clean driving record (MVR check required).
• Experience in security, valet/parking, or grounds maintenance is highly preferred.
• Physical ability to work outdoors and lift up to 50 lbs (luggage).
• Flexibility to work AM/PM/Overnight shifts, including weekends and holidays.
• Customer-focused, friendly guest service mindset.

Responsibilities

• Parking & Traffic Management: Monitor the parking lot to ensure vehicles are authorized and parked efficiently.
• Safety & Security: Conduct perimeter patrols; respond to safety concerns and ensure lighting and gates work.
• Groundskeeper Duties: Maintain curb appeal with daily trash pickup and sweeping entrances.
• Backup Shuttle Driver: Provide safe transportation to ATL when needed.
• Guest Service: Assist guests with luggage and provide directions with a friendly attitude.

Skills

Guest service

Parking management

Safety patrols

Shuttle driving

Education

High School or equivalent

Job description

Guest Service Associate (Parking, Safety & Shuttle)

Job Category: Front Office

Requisition Number: GUEST001145

• Posted : December 30, 2025
• Full-Time
• On-site

Locations

Showing 1 location

Atlanta, GA 30344, USA

Description

Job Summary
We are looking for a versatile, "all-in-one" professional to oversee the exterior guest experience. This hybrid role combines parking management, groundskeeping, and safety patrols, while serving as a backup shuttle driver. You will be the first face guests see and the person responsible for ensuring our property remains safe, clean, and welcoming 24/7.

Key Responsibilities

• 
  Parking & Traffic Management: Monitor the parking lot to ensure all vehicles are authorized and parked efficiently.
• Safety & Security: Conduct regular "eyes-on" patrols of the perimeter. Be the point of contact for safety concerns and ensure the lighting and gates are functioning properly.
• Groundskeeper Duties: Maintain the hotel’s curb appeal. This includes daily trash pickup, sweeping the entrance, and ensuring the grounds are free of debris.
• Backup Shuttle Driver: Provide safe, professional transportation to/from Hartsfield-Jackson Atlanta International Airport (ATL) when the primary driver is unavailable or during peak hours.
• Guest Service: Proactively assist guests with luggage and provide directions or hotel information with a friendly, "TPG Passion to Serve" attitude.
• Qualifications
  License: Must have a valid Driver’s License with a clean driving record (MVR check required).
• Experience: Previous experience in security, valet/parking, or grounds maintenance is highly preferred.
• Physical Ability: Ability to work outdoors in various weather conditions and lift up to 50 lbs (luggage).
• Flexibility: Availability to work the specific shift applied for (AM, PM, or Overnight), including weekends and holidays.

Why Work With Us?
Travel Perks: Industry-leading hotel discounts at TPG-managed properties and Marriott-branded hotels worldwide.

Growth: TPG Hotels & Resorts prioritizes internal promotion and career development programs.

Benefits: Competitive pay and a comprehensive benefits package (for full-time associates).

Qualifications

Education

Preferred

High School or better.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.