Guest Service Associate Front Desk

European Wax Center; Rochester (MN); On-site; USD 20,664 - 30,307; Part time

Benefits offered by this job

Health, Dental, and Vision for full-time associates

Paid time off

Paid training

Growth opportunities

Discounts on services and products

Opportunities for bonuses

Referral bonuses

Job summary

European Wax Center in Rochester, Minnesota is seeking a part-time associate to deliver exceptional customer service in a fun and flexible environment. Responsibilities include guest check-in and check-out, managing reservations, and educating guests about services. The position offers $15 to $22 per hour, with opportunities for bonuses and discounts on products. Ideal candidates possess strong communication skills and a positive demeanor. Weekend availability is a must, and a commitment to guest satisfaction is essential.

Qualifications

• Ability to work flexible days, including mornings and weekends.
• Must be committed to delighting guests.
• Experience in customer service is a plus.

Responsibilities

• Assisting guests in the check-in and check-out process.
• Managing reservations through phone and in-person.
• Educating guests on wax passes and promotions.

Skills

Strong communication skills

Positive and friendly demeanor

Ability to work independently

Job description

This is a part-time position, offering 12-22 hours per week. Weekend availability is required.

We seek a special person committed to delighting our guests and—of course—having fun while being awesome! We believe that happy employees make happy guests, so you can expect a fun, upbeat, flexible work environment that empowers every associate to be their best self.

WHAT WE'RE LOOKING FOR

• Part time positions available
• Ability to work flexible days and hours, including mornings and weekends.
• A positive, friendly, professional, and personable demeanor with strong communication skills.
• Ability to work independently with limited supervision.

PERKS & BENEFITS

• Health, Dental, and Vision for full-time associates
• Paid time off
• Paid training
• Growth opportunities
• Discounts on services and products
• Opportunities for bonuses through sales contests
• Referral bonuses

COMPENSATION

• Earn between $15 to $22 per hour
• Base Pay
• Wax Pass Commission
• Product Commission

THE DAY-TO-DAY

• Assisting guests in the check in and check out process
• Answering guest calls and text messages
• Managing reservations (booking, rescheduling, canceling, etc.) in person and over the phone
• Helping guests with any questions they may have and escalating to management when needed
• Educating guests on our wax passes, rewards, and promotions
• Completing downtime tasks to keep our center organized and clean
• Completing opening, shift change, and closing tasks

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

European Wax Center®, a leading beauty lifestyle brand founded in 2004, offers guests a full suite of waxing services, as well as a proprietary line of beauty products in the skincare, body, and brow categories. Learn more at waxcenter.com.