Guest Service Associate - Colorado

European Wax Center, Inc.; Castle Rock (CO); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Health insurance

401(k) with match

Paid time off

Employee discounts

Job summary

European Wax Center – Castle Rock is hiring a Guest Sales Associate to greet guests, assess needs, and guide them to services and products that best fit their goals.

The role emphasizes sales performance, customer care, and collaboration with the team to ensure a smooth guest experience in a fast-paced environment. Base pay starts at $15.50/hour plus commissions.

Qualifications

• Sales-focused role; previous sales experience preferred.
• Flexibility to work evenings and weekends.
• Must be at least 18 years old.
• Ability to lift up to 25 pounds and reach items stored at various heights.

Responsibilities

• Open/close procedures and ensure smooth daily operations.
• Engage with guests to assess needs, recommend services and retail items, and craft a personalized experience.
• Educate guests on services, Wax Pass benefits, and current promotions to drive sales.
• Meet or exceed individual and center sales goals.
• Manage front desk and retail areas, restocking and organizing merchandise.
• Deliver a guest-centric experience following brand standards and service techniques.
• Follow company policies on dress code, scheduling, and safety.

Job description

European Wax Center – Castle Rock

NOW HIRING: Guest Sales Associate

European Wax Center – Castle Rock

European Wax Center is the largest franchisor and operator of out-of-home waxing services in the United States. With over 1,000 locations across the country, and over 1 million waxes a month crafted to perfection, it’s safe to say we set The Smooth Standard. We train experts who take pride in delivering a high standard of care—so every visit is consistent, and every guest leaves feeling confident.

A Day In The Life

• Manage opening/closing procedures and ensure smooth daily operations.
• Engage with guests to understand their needs, recommend relevant services and retail products, and create a personalized experience.
• Drive sales by educating guests on services, Wax Pass benefits, retail products, and current promotions
• Meet or exceed individual and center sales goals.
• Manage front desk and retail areas, including restocking and organization.
• Deliver a personalized guest experience using brand standards and service techniques.
• Follow company policies, dress code, scheduling, and safety standards.
• Participate in training sessions, community events, and marketing initiatives.

What We’re Looking For

• A friendly, positive, and professional attitude
• This is a sales-focused role; previous sales experience and confidence recommending services and retail products preferred.
• Ability to work flexible shifts, including evenings & weekends
• Sales experience is a plus—helping guests find the best products, services& packages!
• A strong team player who thrives in a fast-paced environment
• A passion for beauty and building genuine guest relationships
• Ability to lift and move items up to 25 pounds
• Ability to reach items stored at various heights
• Ability to stand and work on the floor for extended periods of time
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
• Day and evening shifts available, weekend availability required
• Must be at least 18 years of age or older to apply

Compensation & Benefits

Base Pay: $15.50 per hour

Additional Compensation

• Earn commissions on packages and rebook bonuses!
• Participating in bonus contests that reward top performers.
• Your effort and enthusiasm directly impact your paycheck, the more you engage with guest and dive sales, the more you earn!

Benefits (for Eligible Associates)

• Medical, dental, and vision insurance
• 401(k) with employer match
• Paid Time Off that increases with tenure (including vacation, personal, and sick time leave, accrued per company policy)
• Employee discounts (Free waxing services + 40% off retail products)

Center Location:

1341 New Beale Street, Unit 110, Castle Rock, Colorado 80108

Application Deadline: Applications will be reviewed on a rolling basis and accepted through 10/31/2026. The position may be filled before the application deadline.

• This role is not eligible for visa sponsorship*

European Wax Center is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.

This job description is a general description of essential job functions. It is not intended to describe all duties someone in this position may perform. All employees of EWC and operating subsidiaries are expected to perform tasks as assigned by supervisory/management personnel, regardless of job title or routine job duties.

This job description is intended to provide a general overview of the role and is not a complete list of responsibilities. Additional duties may be assigned as business needs require. All employees of EWC and operating subsidiaries are expected to perform tasks as assigned by supervisory/management personnel, regardless of job title or routine job duties.