GUEST SERVICE ASSOCIATE

European Wax Center; Watertown (MA); On-site; USD 27,000 - 36,000; Part time

Job summary

European Wax Center in Watertown, MA is seeking a friendly Guest Service/Sales Associate. You’ll greet guests, discuss skincare goals, explain wax pass options and promotions, and help with reservations to ensure a memorable visit.

The role blends quality customer service with sales, offering base pay plus commissions. A positive, energetic attitude and ability to adapt to busy shifts are essential for success.

Qualifications

• One year of related service or retail experience is preferred.
• Strong interpersonal and communication abilities are required.
• Proficiency with point-of-sale systems and basic computer tech is expected.

Responsibilities

• Greet guests warmly and maintain a inviting front desk presence.
• Engage guests to understand skincare goals and preferences.
• Educate guests on wax pass options, promotions, and prebooking.
• Address inquiries, book reservations, and resolve concerns promptly.
• Keep lobby and desk clean and organized; support teammates.

Skills

Sales experience

Customer service

Interpersonal skills

POS systems

Communication skills

Education

High School

Tools

POS software

Computer literacy

Job description

Job Details

Job Location: MA - Watertown - Watertown, MA 02472

Position Type: Part Time/Full Time

Education Level: High School

Salary Range: $15.00 - $20.00 Base+Commission/month

Travel Percentage: None

Job Shift: Any - Monday through Sunday

Job Category: Sales

Position Summary

Salary Range includes Base Hourly Rate plus Package Sales Commission

As a Guest Service/Sales Associate at European Wax Center, you play a pivotal role in creating a warm and welcoming atmosphere for our guests. Your upbeat and friendly demeanor, coupled with your sales acumen, ensures that every guest interaction is positive and memorable.

This Team Member Must uphold the Artemis Wax Core Values

• We are Team Players
• We Play to Win
• We Bring the Energy
• We are Committed

Responsibilities: Essential Job Functions

• Greet guests with a friendly and inviting demeanor, setting the tone for a positive experience.
• Engage guests in meaningful conversations to understand their specific needs, preferences, and skincare goals.
• Proactively educate guests on all of our wax pass options, current promotions, the benefits of waxing regularly and prebooking. Being knowledgeable on all aspects of EWC including our retail line.
• Upholds Artemis Wax standards and protocols at all times. Addresses guest inquiries, book reservations, and resolve concerns in a prompt and professional manner, ensuring guest satisfaction.
• Maintain an organized and inviting front desk & lobby area, upholding the brand standards of cleanliness and hygiene.
• Foster a positive and collaborative team environment by assisting colleagues and sharing product knowledge.
• Participate in ongoing training and development to stay on top of brand knowledge and sales techniques.

Work Environment

• Must be able to work effectively in stressful environments, communicate with others and accept constructive feedback from direct supervisors.
• Must be able to adapt to changes in activity frequently as the business requires.
• Most work performed indoors. Temperature is moderate and controlled.
• Must be able to stand or sit at a desk for up to hours per day. Standing, walking, and sitting are required. Length of time at these tasks varies from day to day.
• Must be able to exert well-paced ability to maneuver between functions occurring simultaneously.
• Must be able to lift up to 50 lbs. occasionally
• Talking and hearing occur continuously in the process of communicating with clients, co-workers, and management.

Receipt and Acknowledgements

• Receipt of the job description does not imply nor create a promise of employment, or an employment contract of any kind and that my employment is at-will
• The job description provides a general summary of the position, however, is not all-inclusive. I know of no limitations which would prevent me from performing these functions with or without reasonable accommodation. I further understand that it is my responsibility to inform my supervisor at any time that I am unable to perform these functions.

Job duties, tasks, work hours and work requirements may be changed from time to time as business need dictates.

QualificationsEducation / Experience / Qualifications

• One year of related service or retail experience. Strongly prefer previous sales experience.
• Exceptional interpersonal and communication skills, ensuring clear and effective interactions with guests.
• Can demonstrate proficiency in point-of-sale systems and computer technology.
• Ability to adapt to varying guest personalities and remain calm under pressure. Outstanding communication skills.
• Commitment to maintaining a clean and organized work environment.