Guest Service Associate

European Wax Center; Oxnard (CA); On-site; USD 20,664 - 27,552; Full time

Benefits offered by this job

Bonus opportunity every paycheck

Paid Time Off

401k

40% discount on products

FREE waxing

Major holidays off

Team events

Job summary

A leading beauty franchise is hiring a front desk associate in Oxnard, California. The position entails creating a welcoming experience for guests, booking appointments, and selling services and products. Candidates should have a positive attitude, reliability, and previous experience in sales or customer service. This role offers a supportive work environment, competitive hourly pay, and various benefits including paid time off and discounts on products. Flexibility in schedule is essential, with weekend availability required.

Qualifications

• 1-3 years experience in sales, customer service or retail.

Responsibilities

• Booking reservations and checking guests in and out.
• Selling wax passes and products to guests.
• Scheduling guests’ reservations accurately.
• Handling confidential guest information with integrity.
• De-escalating upset guests and reporting issues.

Skills

Positive attitude

Reliability

Empathy

High energy

Interpersonal skills

Ability to handle escalated calls

Education

High school diploma

Job description

European Wax Center, the premiere speed waxing franchise in the beauty industry, is hiring a front desk associate. EWC is locally owned and operated by an involved female entrepreneur with more than 14 years' experience in the beauty industry. We promote a professional and positive culture with an uncapped earning potential.

What we offer:

• Base hourly pay
• Bonus opportunity every paycheck
• Paid Time Off
• 401k
• Major holidays off (center closed)
• FREE waxing
• 40% discount on products
• Team events

The Scoop:

The front desk associate position is responsible for providing a lasting and engaging experience for our guests by booking reservations, checking guests in and out, and selling wax passes and products.

Must have:

Positive attitude, reliability, empathy, integrity, high energy

Must Have:

Reliable transportation and flexible schedule. Must work one Saturday or Sunday every weekend. AM shift is 8 AM to 2:30 PM and PM shift is 2 PM to 8:30 PM. Sunday AM shift is 9:30 AM to 2:30PM and PM shift is 2PM to 6:30PM

A Day in the Life of a Front Desk Associate:

• Sells wax passes to guests by educating guests on the benefits of a wax pass
• Assists in sale of EWC products to guests by educating guests on the benefits of products
• Must be goal-oriented and comfortable with set sales goals
• Schedules guests’ reservations accurately and efficiently while providing an excellent guest experience
• Creates new guest profiles by acquiring guests’ contact information and explaining center policies
• Handles confidential information, including guest contact information, with a high degree of integrity
• Answers guests’ questions and provides necessary resources for the guest to find answers in the future
• De-escalates upset guests and thoroughly reports guest issue to center manager to enable manger to provide appropriate solution
• Notifies center manager of any questions or concerns presented by guest or the team
• Ensures desk area and equipment are clean and in good working order at end of shift

What Sets You Apart:

• Ability to be friendly and engaging on the phone with guests
• Ability to focus on phone calls in a fast-paced environment
• Ability to handle escalated calls with confidence and professionalism
• Ability to build effective relationships with guests and all levels of professionals; must have good interpersonal skills.
• Ability to prioritize work effectively
• Ability to receive constructive feedback from team and management
• Must be able to work well with the team
• Must be dependable and reliable
• Must have flexibility to meet shift requirements
• Must be a team player and pick up shifts, if needed

Education and Experience:

• High school diploma required.
• 1-3 years experience in sales, customer service or retail.