Guest Sales Associate

EWC Growth

Tallahassee (FL)

On-site

USD 19,286 - 20,664

Full time

14 days+

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Benefits offered by this job

Complementary Waxing Services

50% Off Exclusive Skincare Products

401(k) Retirement Plan with Company Match

Paid Time Off & Sick Leave

Flexible Spending Accounts

Job summary

A leading beauty services company in Florida seeks a Guest Service Associate to create exceptional guest experiences and achieve sales goals. Responsibilities include educating guests on products, managing check-ins/outs, and maintaining a clean environment. Candidates should have a high school diploma, customer service experience, and strong interpersonal skills. The role offers $14-$15 per hour plus commission, flexible scheduling, and benefits including 401(k) and paid time off.

Qualifications

2+ years of customer service or sales experience, preferably in retail.
Exceptional interpersonal skills and excellent communication.
Flexibility to work weekends and evenings.

Responsibilities

Create an exceptional guest experience while achieving sales goals.
Educate guests on product and service recommendations.
Administer check-ins and check-outs, processing payments.

Skills

Customer service experience

Interpersonal skills

Communication skills

Time management

Education

High school diploma or GED

Job description

The primary responsibility of a Guest Service Associate (GSA) is creating an exceptional guest experience while achieving sales goals and assisting management with daily administrative tasks. This individual must have a willingness to initiate genuine conversation & connection while educating guests on product + service recommendations. Some essential functions, behaviors, and expectations include:

Develop a thorough understanding of European Wax Center services and products
Upsell and cross-sell retail products & various waxing services
Educate guests on benefits and savings of Wax Passes
Arrive to work timely following the appropriate dress code, including wearing of the required name tag
Create a memorable guest experience by utilizing EWC terminology and tailoring the scripts and standard responses while working in the location
Confirm each guest service(s) and offer recommended/related add on service(s)
Administer check-ins and check-outs, processing payments, refunds and reservation requests
Inform the guest of the pre-booking benefits and how to utilize the app to reschedule
Organize the reservation book based on guest requests and associate availability
Perform opening and closing procedures for the center
Maintain a safe, sparkling clean, organized and visually pleasant environment within lobby and restrooms

Requirements

High school diploma or GED
Exposure to luxury service preferred
2+ years customer service experience or sales experience, preferably in a retail environment
Exceptional interpersonal skills
Excellent written and verbal communication with strong attention to detail
Good time management and organizational skills
Flexibility to perform external or internal events may be required
Ability to work flexible days and hours, including weekends/evenings
Exude a positive, friendly, and personable demeanor
Ability to receive and provide feedbackMaintain a professional appearance at all times as defined in the EWC Growth Associate Handbook

Physical Demands

While performing the duties of this job, the associate is regularly required to talk and hear. This position is performed sitting and standing at a desk and working on a computer, with times of prolonged standing, walking, bending, kneeling. The associate must lift and/or move items over 25 pounds.

Benefits