GUEST SERVICE ASSOCIATE

European Wax Center; Montvale (NJ); On-site; USD 18,000 - 20,000; Part time

Job summary

European Wax Center in Montvale, NJ is seeking a friendly Guest Service/Sales Associate for a part-time position. You will greet guests, understand skincare goals, and promote wax services and products while maintaining a welcoming front desk area.

The role emphasizes strong communication, sales acumen, and the ability to work effectively in a team. Training will cover brand standards and promotions, with emphasis on customer experience and retail knowledge.

Qualifications

• One year of related service or retail experience.
• Exceptional interpersonal and communication skills.
• Proficiency in point-of-sale systems.
• Ability to adapt to varying guest personalities.
• Commitment to a clean and organized work environment.

Responsibilities

• Greet guests with a friendly, inviting demeanor.
• Engage guests to understand needs, preferences and skincare goals.
• Educate guests on wax pass options, promotions, and prebooking.
• Uphold Artemis Wax standards and address guest inquiries promptly.
• Maintain an organized front desk and lobby to brand standards.
• Support colleagues and share product knowledge in a team setting.
• Participate in ongoing training to stay current on brand knowledge.

Skills

Customer service

Communication skills

POS systems

Adaptability

Sales experience

Education

High School diploma

Job description

Job Details: Level: Entry | Job Location: NJ - Montvale, Montvale, NJ 07645 | Position Type: Part Time | Education Level: High School | Salary Range: $15.92 - $18.00 Base+Commission/month | Travel Percentage: None | Job Shift: Any – Monday through Sunday | Job Category: Sales

Position Summary

Salary Range includes Base Hourly Rate plus Package Sales Commission. As a Guest Service/Sales Associate at European Wax Center, you play a pivotal role in creating a warm and welcoming atmosphere for our guests. Your upbeat and friendly demeanor, coupled with your sales acumen, ensures that every guest interaction is positive and memorable.

This Team Member Must uphold the Artemis Wax Core Values:

• We are Team Players
• We Play to Win
• We Bring the Energy
• We are Committed

Responsibilities

• Greet guests with a friendly and inviting demeanor, setting the tone for a positive experience.
• Engage guests in meaningful conversations to understand their specific needs, preferences, and skincare goals.
• Proactively educate guests on all of our wax pass options, current promotions, the benefits of waxing regularly and prebooking, and be knowledgeable on all aspects of EWC including our retail line.
• Uphold Artemis Wax standards and protocols at all times, addressing guest inquiries, booking reservations, and resolving concerns promptly and professionally.
• Maintain an organized and inviting front desk and lobby area, upholding the brand standards of cleanliness and hygiene.
• Foster a positive and collaborative team environment by assisting colleagues and sharing product knowledge.
• Participate in ongoing training and development to stay current with brand knowledge and sales techniques.

Work Environment

• Must be able to work effectively in stressful environments, communicate with others, and accept constructive feedback from direct supervisors.
• Must be able to adapt to changes in activity frequently as the business requires.
• Most work performed indoors. Temperature is moderate and controlled.
• Must be able to stand or sit at a desk for up to hours per day; standing, walking, and sitting are required.
• Must be able to exert well-paced ability to maneuver between functions occurring simultaneously.
• Must be able to lift up to 50 lbs. occasionally.
• Talking and hearing occur continuously in the process of communicating with clients, co-workers, and management.

Qualifications

• One year of related service or retail experience (strongly prefer previous sales experience).
• Exceptional interpersonal and communication skills, ensuring clear and effective interactions with guests.
• Proficiency in point-of-sale systems and computer technology.
• Ability to adapt to varying guest personalities and remain calm under pressure.
• Commitment to maintaining a clean and organized work environment.

Job duties, tasks, work hours and work requirements may be changed from time to time as business need dictates.

Acceptable job performance includes completion of the job responsibilities as well as compliance with the policies, procedures, rules, and regulations of Artemis Wax.