Guest Service Associate

SALAMANDER CHARLESTON EMPLOYER LLC; Marsh Cove (SC); On-site; USD 23,000 - 25,000; Part time

Job summary

Salamander Hotels & Resorts is seeking a Guest Service Associate at our Charleston property. This part-time role handles guest registration, check-out, cashiering, and front desk inquiries to ensure a smooth stay.

Responsibilities include greeting guests, verifying reservations, processing payments, maintaining the house bank, handling late check-outs and guest requests, and promoting the loyalty program. Strong English and basic computer skills required.

Qualifications

• High school or equivalent education required.
• Must be 18 years or older and able to work in a stressful environment.
• Must speak, read, write and understand English.

Responsibilities

• Greet and welcome guests upon arrival.
• Register guests into the computer, verify reservation and payment info.
• Process payments at registration and checkout; maintain a house bank.
• Answer phones and handle late check-outs, room changes, and inquiries.
• Promote the Guest Loyalty Program and provide guest information.

Skills

Guest service

Cash handling

Communication

Computer skills

English proficiency

Education

High school diploma or equivalent

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Guest Service Associate

Part Time Technical Charleston, SC, US

2 days ago Requisition ID: 2495

Salary Range: $17.00 To $18.00 Hourly

POSITION OBJECTIVE

Attend to guest needs, including but not limited to, guest registration, check-out and cashiering.

ESSENTIAL JOB FUNCTIONS

• Greet and welcome guests upon arrival.
• Register guests into the computer, verifying reservation, address, and credit information.
• Promote the Guest Loyalty Program and provide recognition and benefits to all present members.
• Accept payment for guests’ accounts both at the time of registration and at checkout.
• Maintain a house bank and make a deposit and accurate report of receipts daily.
• Cash checks and exchange currency for guests.
• Answer phone in a timely manner.
• Respond & process requests for late check outs, room changes, lock-outs, billing inquiries, movie & internet issues, and extension of stay.
• Keep activity log updated to allow for proper follow-up.
• Ensure guest satisfaction, utilizing the empowerment certificates when appropriate.
• Issue key to and control entrance of safety deposit boxes.
• Post miscellaneous charges as requested
• In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of, time performing each function to be solely determined by the manager based upon the particular requirements of the hotel:
• Assist in handling mail and facsimiles and providing guest with information regarding hotel facilities and local attractions.
• Book reservations for those guests who approach the Front Desk.

EDUCATION/EXPERIENCE

• High school or equivalent education required.
• Must be 18 years of age or older.
• Must be able to work effectively in a stressful environment, communicate with others, effectively deal with customers and accept constructive criticism from supervisors.
• Must be able to change activity frequently and cope with interruptions.

REQUIREMENTS

• Must be able to speak, read, write and understand English
• Must be able to read and write to facilitate the communication process.
• Requires good communication skills, both verbal and written.
• Must possess basic computational ability.
• Must possess basic computer skills.
• General knowledge of the city where hotel is located and its attractions.
• Extensive knowledge of the hotel, its services and facilities.
• Complete the South Carolina state-approved ServSafe Alcohol Online Course & Exam within 30 days of hire
• Possess a valid ABL Server License issued by the state of South Carolina within 30 days of hire

PHYSICAL DEMANDS

• Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems.
• Must be able to stand and exert well-paced ability for up to 4 hours in length.
• Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis.
• Must be able to exert well-paced ability in limited space.
• Must be able to lift up to 15 lbs. occasionally.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
• Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees.
• Ability to spend extended lengths of time viewing a computer screen.
• Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
• Requires manual dexterity to use and operate all necessary equipment.
• Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, electric typewriter, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed.

Salamander Hotels & Resorts is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. Salamander is a drug-free workplace and participant in E-Verify.