Guest Service Associate

Troon International; Lubbock (TX); On-site; USD 26,000 - 42,000; Full time

Job summary

The Rawls Course at Texas Tech University in Lubbock, TX is seeking a full-time Guest Services Associate to deliver exceptional hospitality and guest care on the course.

You will assist with clubhouse upkeep, tournament setups, bag handling, cart services, and guest education on policies, speed of play, and safety. Regular attendance and a friendly, reliable attitude are essential.

Qualifications

• High school diploma or GED required.
• Six months to a year of customer service experience or training.

Responsibilities

• Assists with upkeep of the clubhouse, cart storage area and parking lot.
• Assists in the setup and execution of golf tournaments and outings.
• Provides courteous service to guests, including bag handling and club cleaning.
• Maintains the cart staging area, podium, and bag drop area.
• Prepares golf carts for play following Troon Golf standards.
• Educates players on course policies, cart policy, pace of play and safety.
• Assists with range maintenance and equipment prep.
• Cleans rental clubs and assists with food and beverage activities.

Skills

Customer service

Education

High School Diploma or GED

Job description

Rawls Couse at Texas Tech
Lubbock, TX 79415, USA

Description

The Rawls Course at Texas Tech University is excited to announce the exceptional career opportunity of full-time Guest Services Associate.Qualified candidates will thrive in a hospitality environment and be highly focused on providing superior service.

Key Responsibilities of the Guest Services Associate:

• Assists with the overall upkeep of the clubhouse, cart storage area and parking lot.
• Assists in the setup and execution of golf tournaments and outings.
• Provides sincere and courteous service to all guests with items such as bag handling and club cleaning.
• Maintains the cart staging area in a neat and orderly fashion, including the podium and bag drop area.
• Maintains the cart storage area and cart wash down area in a neat, clean and orderly condition.
• Prepares golf carts for play following the standards of Troon Golf.
• Assists in educating players regarding course policy, current cart policy, speed of play and so forth.
• Assists players by changing their golf spikes, if needed.
• Performs range maintenance such as: presenting practice facility with practice balls, bag stands, den caddies and/or ball pyramids, and maintains ball inventory over the course of the day.
• Directs start of play when necessary.
• Maintains accurate records of golfers renting clubs.
• Services the customer who is renting golf clubs and cleans rental clubs upon return.
• Assists with food and beverage activities.
• Cleans golfers' clubs upon completion of play.
• Incorporates safe work practices in job performance.
• Performs other duties as required.

Minimum Qualifications of the Guest Services Associate:

• HighSchool Diploma or GED; andsix months to a year customer serviceexperience or training.

Other Qualifications:

• Regular and reliable attendance

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.