GUEST SERVICE ASSOCIATE

European Wax Center, Inc.; Franklin (NJ); On-site; USD 17,000 - 28,000; Full time

Job summary

European Wax Center in Franklin, NJ seeks a Guest Service/Sales Associate to greet guests, understand their skincare goals, and educate on wax pass options and promotions. You will handle reservations, resolve guest concerns, and maintain a welcoming front desk environment while sharing product knowledge with the team.

This role emphasizes strong interpersonal skills, adaptability to busy conditions, and ongoing brand training to drive customer satisfaction and sales performance.

Qualifications

• One year of related service or retail experience is preferred.
• Exceptional interpersonal and communication skills for guest interactions.
• Proficiency with point‑of‑sale systems and basic computer use.
• Ability to stay calm and helpful with varied guest personalities.

Responsibilities

• Greet guests with a friendly demeanor to set a positive tone.
• Engage guests to understand needs, preferences, and skincare goals.
• Educate guests on wax pass options, promotions, and renewals.
• Handle reservations, inquiries, and guest concerns promptly.
• Maintain an organized front desk and lobby aligned with brand standards.
• Share product knowledge and collaborate with teammates on sales.
• Participate in ongoing training to stay current on offerings.

Skills

Interpersonal skills

Sales experience

Communication skills

POS systems

Adaptability

Customer service

Tools

POS systems

Job description

Position SummarySalary Range includes Base Hourly Rate plus Package Sales CommissionAs a Guest Service/Sales Associate at European Wax Center, you play a pivotal role in creating a warm and welcoming atmosphere for our guests. Your upbeat and friendly demeanor, coupled with your sales acumen, ensures that every guest interaction is positive and memorable.This Team Member Must uphold the Artemis Wax Core Values:We are Team PlayersWe Play to WinWe Bring the EnergyWe are CommittedResponsibilities: Essential Job FunctionsGreet guests with a friendly and inviting demeanor, setting the tone for a positive experience.Engage guests in meaningful conversations to understand their specific needs, preferences, and skincare goals.Proactively educate guests on all of our wax pass options, current promotions, the benefits of waxing regularly and prebooking. Being knowledgeable on all aspects of EWC including our retail line.Upholds Artemis Wax standards and protocols at all times. Addresses guest inquiries, book reservations, and resolve concerns in a prompt and professional manner, ensuring guest satisfaction.Maintain an organized and inviting front desk & lobby area, upholding the brand standards of cleanliness and hygiene.Foster a positive and collaborative team environment by assisting colleagues and sharing product knowledge.Participate in ongoing training and development to stay on top of brand knowledge and sales techniques.Work EnvironmentMust be able to work effectively in stressful environments, communicate with others and accept constructive feedback from direct supervisors.Must be able to adapt to changes in activity frequently as the business requires.Most work performed indoors. Temperature is moderate and controlled.Must be able to stand or sit at a desk for up to hours per day. Standing, walking, and sitting are required. Length of time at these tasks varies from day to day.Must be able to exert well-paced ability to maneuver between functions occurring simultaneously.Must be able to lift up to 50 lbs. occasionallyTalking and hearing occur continuously in the process of communicating with clients, co-workers, and management.Receipt and AcknowledgementsI acknowledge and understand that:Receipt of the job description does not imply nor create a promise of employment, or an employment contract of any kind and that my employment is at-willThe job description provides a general summary of the position, however, is not all-inclusive. I know of no limitations which would prevent me from performing these functions with or without reasonable accommodation. I further understand that it is my responsibility to inform my supervisor at any time that I am unable to perform these functions.Job duties, tasks, work hours and work requirements may be changed from time to time as business need dictates.Acceptable job performance includes completion of the job responsibilities as well as compliance with the policies, procedures, rules, and regulations of Artemis Wax.Education / Experience / QualificationsOne year of related service or retail experience. Strongly prefer previous sales experience.Exceptional interpersonal and communication skills, ensuring clear and effective interactions with guests.Can demonstrate proficiency in point-of-sale systems and computer technology.Ability to adapt to varying guest personalities and remain calm under pressure. Outstanding communication skills.Commitment to maintaining a clean and organized work environment.