GUEST SERVICE ASSOCIATE

European Wax Centers; Alexandria (VA); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

401(k)

Health insurance

Dental insurance

Vision insurance

Flexible spending account

Paid time off

Employee discount

Job summary

European Wax Centers in Alexandria, VA is seeking a Sales & Guest Experience Associate to welcome guests, assess their needs, and recommend service packages and products. You will drive sales, handle bookings, and contribute to a high-energy, customer-focused environment.

This role emphasizes product knowledge, guest satisfaction, and teamwork, with opportunities to grow through ongoing training and commission-based earnings.

Qualifications

• Minimum 1 year service or retail experience.
• Sales experience strongly preferred.
• Excellent interpersonal and communication skills.
• Proficient with point-of-sale systems.

Responsibilities

• Greet guests warmly and welcome them to the center.
• Sell service packages, memberships, and retail products and prebook next visits.
• Learn guest needs and skincare goals to recommend services and products.
• Explain benefits of waxing and promote promotions and the retail line.
• Maintain a clean, organized front desk and lobby per brand standards.
• Open and close the center as a key holder and participate in ongoing training.

Skills

Sales experience

Customer service

Interpersonal skills

POS systems

Team player

Tools

POS systems

Job description

Position SummaryLove sales and making people feel great? As a Sales & Guest Experience Associate at European Wax Center, you are a key part of our sales team. You will welcome every guest, learn what they are looking for, and recommend the right service packages and products to keep them coming back.Your upbeat personality and sales skills make every visit a great one, and your performance drives your paycheck. You earn commission on the packages you sell, so the more you sell, the more you earn.This Team Member must uphold the Artemis Wax Core Values:We are Team PlayersWe Play to WinWe Bring the EnergyWe are CommittedResponsibilities: Essential Job FunctionsSell service packages, memberships, and retail products to new and returning guests, and prebook their next visit.Own your individual sales goals and performance metrics. Meeting your goals increases your commission.Learn each guest’s needs, preferences, and skincare goals, and recommend the right services and products.Know our services, packages, promotions, and retail line well enough to clearly explain the benefits of waxing regularly.Serve as a key holder, responsible for opening and closing the center.Greet guests warmly, book appointments, and resolve questions or concerns quickly and professionally.Keep the front desk and lobby organized and up to brand standards.Take part in ongoing training to grow your product knowledge and sales skills.QualificationsOne year of service or retail experience. Sales experience strongly preferred.Proactive, adaptable problem solver and positive team playerExceptional interpersonal and communication skillsComfortable using point-of-sale systems and computersAble to adapt to different guest personalities and stay calm under pressureCommitment to keeping a clean and organized workspaceWork EnvironmentMust be able to work effectively in a fast-paced environment, communicate with others, and accept constructive feedback from direct supervisors.Must be able to change activities often as the business requires.Must be able to stand or sit for up to 8 hours per day.Must be able to move between several tasks happening at the same time.Must be able to lift up to 30 lbs. occasionally.Talking and hearing occur continuously when communicating with guests, team members, and management.Benefits401(k)Health insuranceDental insuranceVision insuranceFlexible spending accountPaid time offEmployee discountReceipt and AcknowledgementsI acknowledge and understand that:Receipt of the job description does not imply nor create a promise of employment, or an employment contract of any kind and that my employment is at-will.The job description provides a general summary of the position, however, is not all-inclusive. I know of no limitations which would prevent me from performing these functions with or without reasonable accommodation. I further understand that it is my responsibility to inform my supervisor at any time that I am unable to perform these functions.Job duties, tasks, work hours and work requirements may be changed from time to time as business need dictates.Acceptable job performance includes completion of the job responsibilities as well as compliance with the policies, procedures, rules and regulations of Artemis Wax.QualificationsOne year of service or retail experience. Sales experience strongly preferred.Proactive, adaptable problem solver and positive team playerExceptional interpersonal and communication skillsComfortable using point-of-sale systems and computersAble to adapt to different guest personalities and stay calm under pressureCommitment to keeping a clean and organized workspace