Guest Service Ambassador - Per Diem

Beloit Health System; Roscoe Township (IL); On-site; USD 16,531 - 24,796; Part time

Job summary

Beloit Health System is seeking a Per Diem Guest Service Ambassador for our NorthPointe Environmental Services team. The role focuses on friendly greetings, wayfinding, safety, and cleanliness to ensure a positive first impression for guests and patients.

The ambassador will help keep facilities sanitary, on-brand, and welcoming, while supporting event setup and daily operations on varied shifts, including first and second shifts.

Qualifications

• High school diploma or GED is preferred.
• Experience in environmental maintenance is desired.
• CPR certification within 90 days of hire.
• Ability to communicate effectively.

Responsibilities

• Greets each guest and assists guests in finding their way around the NorthPointe Campus.
• Maintains the facility in a sanitary and attractive condition.
• Represents NorthPointe to guests, members and the community in a positive, supportive manner.
• Maintains flooring and clean restrooms and hand-wash facilities.
• Enters work requests for equipment and facility repairs and assists with event setup.

Skills

Guest services

Communication

Safety awareness

Education

High school diploma or GED

Job description

Beloit Health System is looking to add a Per Diem Guest Service Ambassador to our NorthPointe EVS Team!

• Shift:1st and 2nd available
• Schedule:Varied
• Hours per week: Varied – Per Diem
• Benefits Status: Limited Benefits
• Department:NorthPointe Environmental Services

The GSA is responsible for ensuring that guest (patients, members, and clients) of NorthPointe Health and Wellness experience a delightful first impression in terms of greeting, way finding assistance, environmental safely, and cleanliness. NorthPointe Health and Wellness Guest Services Ambassadors will play a fundamental role in establishing and sustaining guest loyalty.

• Greets each guest in accordance with the Universal Greeting policy,and personally assists guests in finding their way around the NorthPointe Campus.
• Identifies and promptly responds to all self-identified safety issues.
• Maintains the Northpointe Health and Wellness facility in a sanitary and attractive condition.
• Establishes and maintains positive and professional working relationships with all employees and physicians at the NorthPointe Campus.
• Has a complete knowledge of the facility, staff, services and hours of operation.
• Represents NorthPointe to guests, members and the community in a positive, supportive manner.
• Maintains hard surface and carpeted flooring in accordance with manufacturer requirements and management expectations,
• Performs minor maintenance tasks such as (but not limited to) light bulb replacement.
• Performs high and low damp and dry dusting of all environmental surfaces.
• Cleans and sanitizes restroom and hand wash facilities.
• Keeps restrooms and hand-wash facilities stocked with soap, sanitizer and paper products.
• Keeps furniture positioned properly and clean including soft seating, wood and metal seating and tables.
• Sweeps and seasonally shovels facility entrances to assure guest safety (activity coordinated with engineering personnel).
• Interior vacuuming.
• Window washing (limited to interior and ground level windows).Assists with meeting/event set-up, take down and clean up.
• Enters work requests into the TMS system for equipment and facility repairs.
• Collects solid waste and infectious waste and disposes of them properly.
• Delivers clean textile carts to points of use in the facility.
• Uses prescribed methods and adheres to established schedules for wet or dry carpet cleaning and for hard surface flooring maintenance, refurbishing and refinishing.
• Spot cleans carpet and upholstered furniture as needed..

JOB REQUIREMENTS

• High school graduate or GED preferred, but not required.
• Experience in environmental maintenance is desired.
• Must successfully complete job skills training checklist.
• CPR certification within 90 days of hire
• Ability to effectively communicate
• Must be able to organize, prioritize multiple demands and problem solve.