Guest Service Ambassador

Hotel Wildemont; Mountain Brook Village (AL); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical coverage

Dental & Vision

Teledoc service

Prescription benefits

Pet Insurance

Hotel discounts

Tuition reimbursement

Paid Time Off

401K match

Job summary

Hotel Wildemont, Autograph Collection, part of Davidson Hospitality Group, seeks a Guest Services Ambassador. You will welcome guests, assist with inquiries, and coordinate concierge services to create memorable experiences in a luxury boutique setting near Birmingham, AL.

Join our team to deliver exceptional service across a vibrant property featuring a spa, dining venues, and art-driven guest experiences.

Qualifications

• 1+ year customer service experience in hotels is preferred.
• Able to communicate effectively with the public and team members.
• Familiarity with local area and attractions helps.
• Strong problem solving, judgment, and reasoning skills.
• Confident and professional appearance.

Responsibilities

• Coordinate concierge-type services and set a positive arrival tone for guests.
• Provide exceptional customer service and create a warm, welcoming atmosphere.
• Assist guests with inquiries, requests, and local recommendations.
• Coordinate and handle guest transportation and luggage services.
• Anticipate guest needs and personalize their stay to exceed expectations.
• Respond to guest complaints promptly and professionally to ensure satisfaction.
• Assist with bookings, tours, and special requests.
• Collaborate with other departments to ensure a seamless guest experience.

Skills

Customer service

Communication

Problem solving

Computer skills

Presentation/appearance

Job description

Property Description

Nestled in the upscale Mountain Brook community just outside Birmingham, Alabama, Hotel Wildemont, Autograph Collection blends artistic expression with elevated Southern hospitality to create an award-worthy luxury boutique experience.

This distinctive AAA Four Diamond property blends curated art, inspired design, and memorable guest experiences — from our renowned Poseidon Spa and vibrant rooftop restaurant and bar to interactive wine-blending and cooking classes that showcase farm-to-table culinary excellence.

With elegant guest rooms and suites, thoughtfully designed event spaces, and a celebrated art gallery featuring works by local and international artists, we offer more than a stay — we offer a lifestyle. Join our team and help deliver unforgettable moments in a setting that celebrates creativity, culture, and genuine service.

Overview

Are you a passionate and outgoing individual who loves to create memorable experiences for guests? Join our team as a Guest Services Ambassador and be the friendly face that welcomes and assists our guests throughout their stay. We are seeking a dynamic and customer-focused individual who is ready to go above and beyond to ensure our guests have an exceptional stay.

Summary:

• Coordinates concierge type services for the guests and sets positive tone for arrival experience
• Provide exceptional customer service and create a warm and welcoming atmosphere for guests
• Assist guests with inquiries, requests, and provide recommendations for local attractions and dining options
• Coordinate and handle guest transportation and luggage services
• Anticipate guest needs and personalize their stay to exceed their expectations
• Respond to guest complaints or issues promptly and professionally, ensuring guest satisfaction
• Assist with concierge services such as booking reservations, arranging tours, and organizing special requests
• Collaborate with other departments to ensure a seamless guest experience

Qualifications

• Enthusiastic and outgoing personality with a passion for delivering exceptional guest experiences
• Prefer 1+ year customer service experience in hotels
• Familiarity with local area and attractions
• Ability to anticipate guest needs, good problem solving skills, judgment and reasoning
• Ability to communicate effectively with the public and other Team Members
• Strong computer skills
• Present confident and professional appearance

Benefits

Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners’ mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company’s heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.

Inkeeping with the company’s heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.

• Multiple Tiers of Medical Coverage
• Dental & Vision Coverage
• 24/10 Teledoc service
• Free Maintenance Medications
• Pet Insurance
• Hotel Discounts
• Tuition Reimbursement
• Paid Time Off (vacation, sick, bereavement, and Holidays).
• 401K Match

Working at Davidson is like nowhere else. It’s less of a job, more of a calling. It’s part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual OrientationDavidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.