Guest Service Agents | Hilton Garden Inn Merced | Merced, CA

PM Hotel Group; Merced (CA); On-site; USD 22,000 - 29,000; Full time

Job summary

PM Hotel Group in Merced, CA is seeking a friendly Front Desk Associate to warmly welcome guests and manage check-in and check-out with a smile. You’ll be the face of the hotel, delivering outstanding service and local recommendations to ensure a memorable stay.

Responsibilities include cash handling, using the property management system, and coordinating with other departments to meet guest needs while maintaining professionalism in a fast-paced environment.

Qualifications

• High School diploma or equivalent required.
• 3–6 months of related experience preferred.
• Must be a people-person able to interact with guests and team members politely.
• Ability to work varying schedules including nights, weekends and holidays.

Responsibilities

• Greet guests and manage check-in/check-out with a warm, professional demeanor.
• Provide local recommendations and information about area attractions.
• Handle cash transactions accurately and use the PMS and other hotel systems.

Skills

Customer service

Communication

Local knowledge

Cash handling

Professionalism

Education

High School diploma or equivalent

Tools

PMS (Property Management System)

Databases

Computers

Job description

• Full-Time
• On-site
• Rate : $18 USD per hour

Locations

Showing 1 location

Merced, CA 95341, USA

Description

What You’ll Do:

You will be at the center of the hotel's universe-the front office. We need someone to be the face at our front desk. Are you happy, outgoing and wear a perma-smile? Do you want to create a warm and welcoming environment for our guests by sharing your knowledge of the area? Then this could be the job for you. In addition to generally spreading joy, you’ll be making sure all guests receive excellent service from check-in to check-out.

A lot goes into creating a perfect hotel stay, and you’ll play a huge role in this. We are looking to you to OWN the front desk area.

Here are a few of the other tasks that will keep you busy on a daily basis:

• Our fast-paced environment requires that you communicate clearly and demonstrate a high level of professionalism. You should be passionate about providing exceptional customer service and rolling with the punches.
• You will have excellent knowledge of the local happenings in the restaurants, entertainment, and sporting events and be eager to share this information with our guests.
• You'll know how to handle cash responsibly and reliably, and use the tools of the trade: computers, databases, and property management systems to efficiently handle the technical side of the job.

Where You’ve Been:

We’re looking for someone with a High School diploma (or equivalent) and preferably three to six months of related experience. But most importantly you must be a people-person! You will need to interact with all hotel guests and team members in a polite and positive manner at all times, fulfilling requests (even challenging ones) in a timely manner. If you don't work well under pressure, this won’t be a great fit .

When You’re Here:

Sometimes you’ll be behind the desk—but also be prepared to move around because more than half of the time you will be standing/sitting, carrying/lifting up to 50 pounds, walking, bending/twisting, climbing stairs and more. You also must be able to accommodate varying schedules including nights, weekends and holidays. But wait, there’s a great upside: in exchange for your flexibility, we offer excellent pay, hotel discounts, and the opportunity to be part of an anything-but-standard growing hotel company.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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