Guest Service Agent - The Eddy Taproom & Hotel

Tommy Bahama; Golden (CO); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a dynamic team that creates unique and authentic experiences for guests at a renowned hospitality brand. As a vital member of the team, you will warmly greet arriving guests, assist them with check in and check out, and promote hotel services. Your role will involve anticipating guest needs, resolving complaints, and collaborating with team members to ensure exceptional service. This position offers a fun and flexible work environment, competitive benefits, and the opportunity to make a lasting impact on guests' experiences. If you love serving others and thrive in a fast-paced setting, this is the perfect opportunity for you.

Benefits

Medical Benefits

Dental Benefits

Vision Benefits

401(k) Plan

Paid Time Off

Employee Assistance Program

Qualifications

• Previous experience in customer service or hospitality.
• Great communication skills and a warm personality.

Responsibilities

• Welcome guests and assist with check in/out procedures.
• Resolve guest complaints and create memorable experiences.

Skills

Customer Service

Communication

Flexibility

Multi-tasking

Job description

Overview

You will be an integral member of the team that creates distinctively different and authentic experiences for our guests. You will warmly and enthusiastically greet arriving guests and assist them with check in/out to ensure they are comfortable and feel welcome while also providing information. You will promote hotel services and amenities to the guests.

Responsibilities

Enthusiastically welcome our guests, anticipate their needs, assist them with check in and check out, and respond promptly with your personal spirit, however busy and whatever time of day. Create memorable experiences with a warm, welcoming personality that can relate to guests and associates. Utilize the freedom to go beyond to take initiative to resolve guest complaints and create loyalty. Share your personal passions and knowledge of the services and amenities available to guests to help them feel at home. Collaborate with team members to communicate what you see and hear to staff and management to ensure the guests’ needs are being met. Enjoy multi-tasking at a fast pace while having an impeccable eye for detail l to ensure accuracy and efficiency.

Qualifications

• Flexibility. This is a demanding business and we look for flexibility with work days and hours, but it’s also a lot of fun!
• Experience. Previous experience passionately providing service to others and assisting them with creating authentic vacation or travel experiences.
• People Person. The best part of serving others is creating guest experiences that go beyond the expected.
• Great communicator. Providing amazing experiences requires the ability to communicate both verbally and through legible and grammatically correct writing.
• A qualified applicant is a “people person” who is flexible with their schedule, loves to serve others, and knows how to multi-task while ensuring accuracy.

We offer a competitive benefit package for full-time, regular team members that includes: group medical, dental, vision, life, and disability benefits, as well as participation in a pre-tax flexible benefit plan for healthcare and dependent care reimbursement and an employee assistance program. We also offer paid time off/sick time and are proud to offer participation in a 401(k) plan with a company match!

Pay$18 - $19 hr

• This job posting will close on 05/30/2025 or until the position has been filled.