Guest Service Agent - The Eddy Taproom & Hotel

CoralTree Hospitality; Golden (CO); On-site; USD 10,000 - 60,000; Full time

Job summary

Ein etabliertes Unternehmen sucht einen engagierten Teamkollegen, der authentische und unvergessliche Erlebnisse für unsere Gäste schafft. In dieser Rolle sind Sie für die herzliche Begrüßung der Gäste, die Unterstützung beim Ein- und Auschecken sowie die Förderung der Hoteldienstleistungen verantwortlich. Sie sollten die Fähigkeit besitzen, flexibel zu arbeiten und in einem schnelllebigen Umfeld mit einem scharfen Auge für Details zu agieren. Wenn Sie leidenschaftlich daran interessiert sind, anderen zu dienen und außergewöhnliche Erlebnisse zu schaffen, ist dies die perfekte Gelegenheit für Sie.

Benefits

Gruppenmedizinische Leistungen

Zahn- und Augenversicherung

Lebens- und Invaliditätsversicherung

401(k) Plan mit Unternehmensbeitrag

Bezahlte Freizeit und Krankheitsurlaub

Qualifications

• Flexibilität mit Arbeitszeiten ist erforderlich.
• Erfahrung im Kundenservice ist von Vorteil.

Responsibilities

• Begrüßen Sie Gäste und unterstützen Sie sie beim Ein- und Auschecken.
• Erstellen Sie unvergessliche Erlebnisse mit einer warmen, einladenden Persönlichkeit.

Skills

Flexibilität

Erfahrung im Kundenservice

Kommunikationsfähigkeiten

Multitasking-Fähigkeiten

Job description

Overview

You will be an integral member of the team that creates distinctively different and authentic experiences for our guests. You will warmly and enthusiastically greet arriving guests and assist them with check in/out to ensure they are comfortable and feel welcome while also providing information. You will promote hotel services and amenities to the guests.

Responsibilities

Enthusiastically welcome our guests, anticipate their needs, assist them with check in and check out, and respond promptly with your personal spirit, however busy and whatever time of day. Create memorable experiences with a warm, welcoming personality that can relate to guests and associates. Utilize the freedom to go beyond to take initiative to resolve guest complaints and create loyalty. Share your personal passions and knowledge of the services and amenities available to guests to help them feel at home. Collaborate with team members to communicate what you see and hear to staff and management to ensure the guests’ needs are being met. Enjoy multi-tasking at a fast pace while having an impeccable eye for detail l to ensure accuracy and efficiency.

Qualifications

• Flexibility. This is a demanding business and we look for flexibility with work days and hours, but it’s also a lot of fun!
• Experience. Previous experience passionately providing service to others and assisting them with creating authentic vacation or travel experiences.
• People Person. The best part of serving others is creating guest experiences that go beyond the expected.
• Great communicator. Providing amazing experiences requires the ability to communicate both verbally and through legible and grammatically correct writing.
• A qualified applicant is a “people person” who is flexible with their schedule, loves to serve others, and knows how to multi-task while ensuring accuracy.

We offer a competitive benefit package for full-time, regular team members that includes: group medical, dental, vision, life, and disability benefits, as well as participation in a pre-tax flexible benefit plan for healthcare and dependent care reimbursement and an employee assistance program. We also offer paid time off/sick time and are proud to offer participation in a 401(k) plan with a company match!

Pay$18 - $19 hr

• This job posting will close on 05/30/2025 or until the position has been filled.