Guest Service Agent (Temporary) - Millennium Hilton New York One UN Plaza

Hilton; New York (NY); On-site; Full time

Job summary

Join a leading hotel as a temporary Guest Service Agent, responsible for providing exceptional service to guests. The role includes greeting, registering, and assisting guests, ensuring a memorable experience at the Millennium Hilton New York One UN Plaza.

Benefits

Medical Insurance Coverage

Paid Time Off (PTO)

Go Hilton travel discount program

Matching 401(k)

Employee stock purchase program (ESPP)

Debt-free education

Career growth and development

Qualifications

• Previous experience as a hotel guest service agent in a similar property.
• Full availability including nights, weekends, and holidays.

Responsibilities

• Greeting and registering guests, checking guests out of the hotel.
• Assisting with check-out, ensuring accurate billing.
• Handling guest inquiries and complaints efficiently.

Skills

Customer Service

Communication

Job description

The Millennium Hilton New York One UN Plaza (https://www.hilton.com/en/hotels/nycuphh-millennium-hilton-new-york-one-un-plaza/) is looking for a temporary Guest Service Agent to join our front office team!

About the Hotel

Our 439-room Midtown high-rise is the closest hotel to the United Nations and half a mile from Grand Central Station. We’re within one mile of Bryant Park, The Morgan Library, and Rockefeller Center. Take in unobstructed views of Manhattan and the East River skylines. Our historic Ambassador Grill and iconic lobby are both official New York City Interior Landmarks.

Candidate Requirements

The ideal candidate will have previous experience as a hotel guest service agent in a property of a similar size and full availability, including nights, weekends, and holidays.

Shift Pattern

Full availability, including nights, weekends, and holidays

Pay Range

$31.97 - $42.63 / hour

Benefits of Working for Hilton

Hilton is recognized as the best hospitality workplace in the world and the #2 World’s Best Workplace by Great Place To Work US (https://www.linkedin.com/company/great-place-to-work-us/) and Fortune (https://www.linkedin.com/company/fortune/)!

We support the mental and physical wellbeing of all Team Members so they can thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:

• Access to your pay when you need it through DailyPay
• Medical Insurance Coverage – for you and your family
• Mental Health Resources
• Paid Time Off (PTO)
• Go Hilton travel discount program
• Supportive parental leave
• Matching 401(k)
• Employee stock purchase program (ESPP) – purchase Hilton shares at 15% discount
• Debt-free education: Access to a wide variety of educational credentials (e.g., college degrees, high school completion, English-language learning, digital literacy, professional certificates, and more)
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs

*Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.*

Job Responsibilities

As a Guest Services Agent, you will be responsible for greeting and registering guests and checking guests out of the hotel. Your tasks include:

• Greeting guests, completing registration, inputting and retrieving information from the computer, confirming guest details, selecting rooms, coding electronic keys, promoting marketing programs, providing welcome packets, and guiding guests to their rooms.
• Assisting guests with check-out, ensuring accurate billing, handling payments, processing credit/debit cards, converting foreign currency, and managing gift certificates and cards.
• Having thorough knowledge of hotel information including room categories, rates, packages, promotions, local area, and general product knowledge to answer guest inquiries.
• Using up-selling techniques to promote hotel services and maximize occupancy.
• Responding to guest inquiries and requests promptly and efficiently.
• Handling guest complaints, conducting research, and negotiating solutions for guest satisfaction.
• Receiving, inputting, retrieving, and relaying messages to guests.

Core Values

Since 1919, Hilton has been a leader in hospitality, driven by our core values:

• Hospitality – Delivering exceptional guest experiences.
• Integrity – Doing the right thing, always.
• Leadership – Leading in our industry and communities.
• Teamwork – Collaborating effectively.
• Ownership – Owning our actions and decisions.
• Now – Operating with urgency and discipline.

Working at Hilton

Hilton Hotels & Resorts offers travelers authentic experiences and remains a forward-thinking leader by providing top-tier products, services, and amenities. Working here means being part of a brand that makes history, celebrates milestones, and provides memorable moments. For more information, visit www.hiltonworldwide.com.

Job Details

Position: Guest Services, Operations, and Front Office

Title: Guest Service Agent (Temporary) - Millennium Hilton New York One UN Plaza

Location: [To be filled]

Requisition ID: HOT0BM0A

EOE/AA/Disabled/Veterans