Guest Service Agent (Temporary) - Hilton New York Times Square

Hilton Worldwide, Inc.; New York (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading hospitality brand is seeking a temporary Guest Service Agent for its New York Times Square location. Ideal candidates should have experience in guest service and a commitment to delivering exceptional customer experiences. Full availability is necessary including overnights and weekends.

Benefits

Medical Insurance Coverage

Best-in-Class Paid Time Off (PTO)

Go Hilton travel discount program

Matching 401(k)

Employee stock purchase program (ESPP)

Debt-free education opportunities

Qualifications

• 2-3 years of front office or guest service experience is preferred.

Responsibilities

• Check guests in and out of the hotel.
• Respond to guest inquiries in a friendly manner.
• Provide directions to local destinations.

Skills

Customer Focus

Product Knowledge

Tools

OnQ

Job description

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Job Description - Guest Service Agent (Temporary) - Hilton New York Times Square (HOT0BPH9)

Job Description

Guest Service Agent (Temporary) - Hilton New York Times Square (

Job Number:

HOT0BPH9 )

Located at the heart of Times Square, this upscale hotel soars 44 stories above Manhattan, offers 478 rooms and features newly renovated food and beverage outlets, offering a breathtaking view of Times Square.

The ideal candidate will have 2-3 years of front office or guest service experience, experience working with OnQ, and full availability, including overnights, weekends, and holidays.

Shift Pattern: Full availability is needed, including overnights, weekends, and holidays

Pay Range: $30.23 - $40.31 / hour

What are the benefits of working for Hilton?

We support the mental and physical wellbeing of all Team Members so they can Thrivepersonally and professionallyin a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:

• Access to your pay when you need it through DailyPay
• Medical Insurance Coverage – for you and your family
• Mental Health Resources
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel discount program
• Supportiveparental leave
• Matching 401(k)
• Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
• Debt-free education :Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs

* Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.

What will I be doing?

As a Guest Service Agent, you would be responsible for checking guests in and out of the hotel.

Specifically, you would be responsible for performing the following tasks to the highest standards:

• Assist Front Office leadership with the checking in and checking out of guests.
• Respond to guest inquiries and in a timely, friendly, and efficient manner.
• Provide driving and/or walking directions to guests to local destinations.
• Ensure a high level of product knowledge of the hotel, including, but not limited to, directions, hours of outlet operation, hotel services, hotel events and local and community events and attractions.
• Assist fellow team members and other departments wherever necessary to maintain positive working relationships.
• Provide or obtain accurate information for guests.

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values.

Specifically, we look for demonstration of these Values:

Hospitality - We're passionate about delivering exceptional guest experiences.

Integrity - We do the right thing, all the time.

Leadership - We're leaders in our industry and in our communities.

Teamwork - We're team players in everything we do.

Ownership - We're the owners of our actions and decisions.

Now - We operate with a sense of urgency and discipline.

In addition, we look for the demonstration of the following key attributes:

Quality

Productivity

Customer Focus

What will it be like to work for this Hilton Worldwide Brand?

One of the most recognized names in the industry, Hilton Hotels & Resorts offers travelers a world of authentic experiences. Hilton remains an innovative, forward-thinking hospitality leader by offering best-in-class products, services, and amenities to ensure that every guest feels cared for, valued and respected. From inaugural balls and international award galas to business events and personal moments, Hilton is where the world makes history, closes the deal, toasts special occasions, and gets away from it all.

Hilton Hotels & Resorts is one of Hilton Worldwide's ten market-leading brands. For more information visit www.hiltonworldwide.com.

If you understand the importance of upholding a brand's reputation and what it takes to provide a globally recognized hospitality experience, you may be just the person we are looking for to work as a Team Member with Hilton Hotels & Resorts.

Job

Job

: Guest Services, Operations, and Front Office