Guest Service Agent (Temporary) - Hilton New York Times Square

Hilton Worldwide, Inc.; New York (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading hotel in the heart of Times Square is seeking a temporary Guest Service Agent. The role requires strong customer service skills, adaptability, and experience in a front-office environment. Benefits include competitive pay, comprehensive health insurance, and career development opportunities.

Benefits

Comprehensive medical insurance

Mental health resources

Travel discounts

Paid time off

401(k) matching

Qualifications

• 2-3 years of front office or guest service experience.
• Full availability, including overnights, weekends, and holidays.

Responsibilities

• Assist with guest check-in and check-out processes.
• Respond promptly and courteously to guest inquiries.
• Provide directions and information about hotel services.

Skills

Customer focus

Adaptability

Tools

OnQ

Job description

The Hilton New York Times Square is seeking a temporary Guest Service Agent to join our team.

Located in the heart of Times Square, this upscale hotel features 44 stories, 478 rooms, and newly renovated food and beverage outlets with breathtaking views of Times Square.

The ideal candidate will have 2-3 years of front office or guest service experience, experience working with OnQ, and full availability, including overnights, weekends, and holidays.

Shift Pattern: Full availability required, including overnights, weekends, and holidays.

Pay Range: $30.23 - $40.31 per hour.

Benefits of working for Hilton:

• Recognition as the best hospitality workplace globally and #2 on the World’s Best Workplaces by Great Place To Work US and Fortune.
• Support for mental and physical wellbeing through innovative programs and benefits.
• Comprehensive benefits including access to pay when needed, medical insurance, mental health resources, paid time off, travel discounts, parental leave, 401(k) matching, stock purchase programs, educational opportunities, career development, resource groups, and rewards programs.

Job Responsibilities:

• Assist with guest check-in and check-out processes.
• Respond promptly and courteously to guest inquiries.
• Provide directions and information about hotel services, local attractions, and events.
• Collaborate with team members and other departments to ensure excellent service.

What We Are Looking For:

We value demonstration of Hilton’s core values: Hospitality, Integrity, Leadership, Teamwork, Ownership, and a sense of urgency. We also seek attributes such as quality, productivity, dependability, customer focus, and adaptability.

Join Hilton Hotels & Resorts, a leader in the hospitality industry known for authentic experiences and exceptional service. If you are committed to upholding a brand's reputation and delivering a world-class hospitality experience, we encourage you to apply.