Guest Service Agent - Tempo New York Times Square

Hilton Worldwide, Inc.; New York (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in hospitality is seeking a Guest Service Agent for its vibrant location in Times Square. This role is pivotal in ensuring guests have a memorable experience, from check-in to check-out. The ideal candidate will embody the values of hospitality and teamwork, demonstrating integrity and a sense of urgency in every interaction. With a focus on customer satisfaction, you will utilize your skills in up-selling and problem resolution to enhance guest experiences. Join a forward-thinking company that values your contributions and offers extensive benefits, including career development opportunities and travel discounts.

Benefits

Access to pay via DailyPay

Medical insurance

Mental health resources

Paid Time Off (PTO)

Travel discounts

Parental leave

Matching 401(k)

Employee stock purchase at 15% discount

Debt-free education options

Career development opportunities

Qualifications

• Full availability including nights, weekends, and holidays.
• Experience at a similar-sized property.

Responsibilities

• Greet and register guests, assist with check-in and check-out.
• Provide information about hotel and local area, resolve guest inquiries.

Skills

OnQ experience

Customer service

Up-selling techniques

Job description

Job Description - Guest Service Agent - Tempo New York Times Square (HOT0BJTK)

This property features 661 rooms with floor-to-ceiling windows, offering views of Times Square. The sky lobby on the 11th floor includes workspaces, a fitness center, and hydration station.

The ideal candidate will have OnQ experience, full availability including nights, weekends, and holidays, and experience at a similar-sized property.

Shift Pattern: Full availability required

Pay Range: $31.97 - $42.62/hour

Benefits of working for Hilton include:

• Access to your pay when needed via DailyPay
• Medical insurance for you and your family
• Mental health resources
• Paid Time Off (PTO)
• Travel discounts through Go Hilton
• Parental leave
• Matching 401(k)
• Employee stock purchase at 15% discount
• Debt-free education options
• Career development opportunities
• Team Member Resource Groups
• Recognition programs

*Benefits may vary by property and employment terms.

Responsibilities:

• Greet and register guests, assist with check-in and check-out, handle payments, and promote hotel services.
• Provide information about hotel and local area, answer guest inquiries, and resolve issues promptly.
• Use up-selling techniques to maximize occupancy and revenue.
• Handle guest complaints professionally, conduct research, and negotiate solutions.

What we look for:

Hilton values:

• Hospitality
• Integrity
• Leadership
• Teamwork
• Ownership
• Sense of urgency

Key attributes include quality, productivity, and customer focus.

Working for Hilton: Hilton Hotels & Resorts offers authentic experiences, innovative services, and amenities to ensure guests feel valued. Visit www.hiltonworldwide.com for more information.