Guest Service Agent - Statue Cruises - Battery Park

City Experiences; New York (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

City Experiences is seeking a Guest Service Agent for its Statue City Cruises operation in Battery Park, New York. The role involves providing exceptional customer service, managing ticket sales, and ensuring guests have a memorable experience. Candidates should have strong communication skills and a background in customer service.

Qualifications

• At least one year of customer service experience preferred.
• Strong verbal communication skills.
• Excellent organizational skills.

Responsibilities

• Provide end-to-end customer care at Battery Park and other locations.
• Sell and promote ticket options efficiently.
• Manage lines and inform guests of options.

Skills

Customer service

Communication

Organization

Math skills

Computer literacy

Job description

Guest Service Agent - Statue Cruises - Battery Park

Join to apply for the Guest Service Agent - Statue Cruises - Battery Park role at City Experiences.

Job Details

Salary: $17.51/hr

About the Role

City Experiences is seeking a Guest Service Agent for our Statue City Cruises operation in New York, NY (Battery Park). This person will be adaptable, dynamic, and embody City Experiences’ RESPECT Service System.

Responsibilities

1. Provide end-to-end customer care at Battery Park, Liberty State Park, Liberty, and Ellis Island, including boat schedules, line management, crowd control, and guest inquiries.
2. Sell and promote ticket options efficiently and courteously.
3. Process will call orders and pass packages.
4. Manage lines and inform guests of options ahead of time.
5. Ensure guests are oriented and in the correct lines, providing exemplary customer service.
6. Coordinate with National Park Service and other staff on Liberty and Ellis Islands.
7. Prepare guest service reports and report customer service issues.
8. Maintain schedules and signage updates.
9. Assist guests in reaching their destinations and ensure all guests disembark at day's end.
10. Respond to customer inquiries as directed by supervisors.
11. Maintain regular attendance as per company standards.
12. Perform other duties as assigned.

Qualifications

• At least one year of customer service experience preferred.
• Strong verbal communication skills and comfort working with people.
• Excellent organizational skills.
• Basic math skills.
• Computer literacy (Word, Excel, etc.).
• Flexibility to work evenings, weekends, and holidays.

About Us

City Experiences aims to provide memorable land and water experiences. With over 25 brands and 30 million guests annually, we value communication, creativity, and teamwork. Our RESPECT Service System reflects our mission, vision, and values. We are an equal opportunity employer and encourage applicants with diverse backgrounds to apply.