Guest Service Agent - Statue Cruises - Battery Park

Hornblower Group,; New York (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

Hornblower Group is seeking a Guest Service Agent for their Statue City Cruises operation in New York. This role involves providing exceptional customer service, managing ticket sales, and ensuring a positive experience for all guests at Battery Park and nearby attractions. Ideal candidates will have experience in guest service and strong communication skills.

Qualifications

• Preferred: One year of experience in guest service or customer care.
• Strong verbal communication skills.
• Flexibility to work evenings, weekends, and holidays.

Responsibilities

• Handle cash, credit card, and mobile payments accurately during ticket sales.
• Sell and promote ticket options efficiently and courteously.
• Deliver outstanding customer service while expediting boarding.

Skills

Verbal communication

Customer service

Organizational skills

Basic mathematics

Computer literacy

Job description

Salary $17.51/HR

City Experiences is seeking a Guest Service Agent for our Statue City Cruises operation in New York, NY (Battery Park).

About You:

This person will be adaptable, dynamic, and embody City Experiences’ RESPECT Service System.

About the Opportunity:

The Guest Services Agent is responsible for end-to-end customer care for all guests at Battery Park, Liberty State Park, Liberty, and Ellis Island, depending on the assignment. Responsibilities include providing boat schedules, managing lines, crowd control, answering guest questions, providing orientation, and acting as a guest liaison. The role requires delivering exemplary customer service and representing the company positively.

Essential Duties & Responsibilities:

1. Handle cash, credit card, and mobile payments accurately during ticket sales.
2. Sell and promote ticket options efficiently and courteously.
3. Process will call orders and pass packages.
4. Manage lines and inform guests of options in advance.
5. Provide guest orientation and ensure correct line placement.
6. Deliver outstanding customer service while expediting boarding.
7. Coordinate with National Park Service and other staff on Liberty and Ellis Islands as needed.
8. Prepare guest service reports, compile customer comments, and report issues to management.
9. Ensure schedules and signage are posted and updated properly.
10. Assist guests in reaching their destinations and oversee disembarkation at day's end.
11. Respond to customer inquiries as directed by supervisors.
12. Maintain regular attendance to meet performance standards; irregular attendance may lead to disciplinary action.
13. Perform additional duties as assigned.

Requirements & Qualifications:

1. Preferred: One year of experience in guest service or customer care.
2. Strong verbal communication skills and comfort working with people.
3. Excellent communication and organizational skills.
4. Basic mathematical skills.
5. Computer literacy, including Word, Excel, etc.
6. Flexibility to work evenings, weekends, and holidays.

About Us:

City Experiences aims to provide memorable land and water experiences. With over 40 years of success, our portfolio includes over 25 brands serving more than 30 million guests annually. We value communication, creativity, and teamwork, and seek enthusiastic team players.

The RESPECT Service System

This embodies City Experiences’ mission, vision, values, and operating principles. We foster a culture centered on RESPECT to achieve our goal of becoming a global leader in experiences and transportation.

The company is an Equal Employment Opportunity and Affirmative Action employer, prohibiting discrimination and harassment based on race, color, religion, national origin, sex, age, sexual orientation, gender identity or expression, disability, veteran status, or other protected characteristics. We encourage qualified applicants, including those with past records, to apply. The company participates in the E-Verify program where applicable.