Guest Service Agent Ranch Host

Stanly Ranch; Napa (CA); On-site; USD 26,000 - 37,000; Full time

Job summary

Stanly Ranch in Napa Valley seeks a friendly Ranch Host to welcome guests, manage arrivals and departures, and serve as a central link between guests and hotel departments.

You will handle reservations, answer guest questions about services and local attractions, and resolve issues to ensure memorable stays. This role supports Auberge Collection's luxury hospitality standards and guest experiences.

Qualifications

• 1 year of experience in a similar role at a luxury resort.
• Strong interpersonal and communication skills.
• Ability to handle multiple tasks efficiently.
• Familiarity with hotel management systems and basic computer skills.

Responsibilities

• Welcome guests upon arrival, check-in, and check-out.
• Address guest inquiries and provide information on services and amenities.
• Manage room reservations and assist with room assignments.
• Handle guest issues and find timely solutions.
• Serve as a hub between guests and hotel departments, maintaining records.

Skills

Interpersonal skills

Communication skills

Multitasking

Hotel systems

Tools

Hotel software

Computer basics

Job description

Job Description

Join our team as a Ranch Host and become part of the Auberge Family. As part of the Auberge family, we are looking for a warm, service-driven hospitality professional who creates exceptional first and lasting impressions for our guests. As a key part of the guest services team, this role is responsible for delivering seamless arrival and departure experiences, managing reservations, responding to guest needs, and serving as a central point of connection between guests and hotel departments.

Please note that this is not an exhaustive list of everything that needs to be done. Within the Auberge family, our people always find new ways to look after the business, their guests, and their teammates. Within this, the key responsibilities for this position are:

• Welcome guests upon arrival, facilitate efficient check-in processes, provide room keys, and ensure accurate and timely check-out procedures.
• Address guest inquiries, concerns, and requests promptly and professionally, offering information about hotel services, local attractions, and amenities.
• Manage room reservations, confirm guest details, and assist in room assignments, ensuring accuracy and alignment with guest preferences.
• Handle and resolve guest issues, complaints, or challenges, finding effective and timely solutions to enhance overall satisfaction.
• Serve as a communication hub between guests and various hotel departments, ensuring smooth coordination of services and maintaining accurate records of guest interactions.

The starting range for this position is $23.00. This is the pay rate for this position that Stanly Ranch reasonably expects to pay. Decisions regarding individual salaries will be based on a number of factors, such as experience and education.

Qualifications:

• 1 year of experience in a similar role at a luxury resort
• Strong interpersonal and communication skills
• Ability to handle multiple tasks efficiently
• Familiarity with hotel management systems and basic computer skills

Additional Information

Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 30 one-of-a-kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations.

For more information: auberge.com

Connect with Auberge Collection on Instagram, TikTok, Facebook, and LinkedIn @Auberge and #AlwaysAuberge

GLE Operations LLC is an Equal Opportunity Employer, M/F/D/V. GLE Operations LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, GLE Operations LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.