Bellperson (Ranch Hand)

Stanly Ranch; Stanly (CA); On-site; USD 22,000 - 30,000; Full time

Job summary

Stanly Ranch, Auberge Collection, seeks a Ranch Hand to deliver warm, efficient guest service and play a key role in arrival and departure experiences. You will help transport luggage, greet guests, and coordinate transportation and local recommendations.

The role emphasizes guest hospitality, attention to detail, and teamwork within Auberge Collection’s luxury environment on Napa Valley's southern edge. Weekend/holiday availability is expected.

Qualifications

• At least 1 year of experience in the hospitality industry.
• Ability to work flexible schedule, including weekends and holidays.
• Valid CA driver's license with clean DMV record.

Responsibilities

• Assist guests with transportation of luggage to and from rooms, ensuring a seamless process.
• Provide a warm and welcoming greeting to guests on arrival and offer assistance as needed.
• Arrange transportation services (taxis, shuttles) and share information on local attractions, dining, and amenities.
• Receive and deliver packages, mail, and items for guests with secure handling.
• Serve as a communication link between guests and hotel departments to coordinate services.

Job description

Stanly Ranch, Auberge Collection is the resort of new Napa, bringing a bold, dynamic energy and creating an unrivaled destination and community itself. Set on over 700 acres of rolling vineyards and farmland in the southern section of Napa Valley’s wine-growing region with access to both Napa and Sonoma, the resort includes 135 airy cottage guestrooms and suites, featuring outdoor terraces with fire pits and views of the Mayacamas Mountains. Stanly Ranch offers a rare ownership opportunity consisting of a limited collection of three- to six-bedroom Vineyard Homes and furnished two-bedroom Villas. The resort features Halehouse, an Auberge spa offering targeted and intentional treatments that help you reach your full potential, three unique dining venues including Bear, which pays homage to local farmers and makers, and a behind-the-scenes look at wine country with a unique range of thrilling adventures and immersive experiences. Embracing its 100-year Napa Valley history, Stanly Ranch, Auberge Collection has undergone an evolution from a working ranch to a deeply-rooted luxury destination capturing the casual honest luxury of culture and cultivation.

Job Description

Embark on a dynamic role as a Ranch Hand, where your warmth and efficiency will be the first and last impression for our guests. As part of the Auberge family, we are looking for a hospitality ambassador whose warmth, efficiency, and attention to detail will create memorable first and last impressions for our guests. In this dynamic role, you will go beyond transporting luggage by creating a welcoming arrival experience, supporting seamless departures, and helping set the tone for the exceptional stay that awaits each guest.

Please note that this is not an exhaustive list of everything that needs to be done. Within the Auberge family, our people always find new ways to look after the business, their guests, and their teammates. Within this, the key responsibilities for this position are:

• Assist guests with the transportation of luggage to and from their rooms, ensuring a seamless and efficient process.
• Provide a warm and welcoming greeting to guests upon arrival, creating a positive first impression and offering assistance as needed.
• Arrange for transportation services, such as taxis or shuttles, and provide information on local attractions, dining options, and other amenities.
• Receive and deliver packages, mail, and other items for guests, ensuring secure and timely handling.
• Act as a communication link between guests and various hotel departments, facilitating requests and ensuring effective coordination of services.

The starting range for this position is $18.90. This is the pay rate for this position that Stanly Ranch reasonably expects to pay. Decisions regarding individual salaries will be based on a number of factors, such as experience and education.

Qualifications

• A minimum of one-year experience in the hospitality industry
• Ability to work a flexible schedule, including weekends and holidays, according to department needs
• Valid CA Drivers License to operate a motor vehicle with proof of a clean DMV record.

Additional Information

Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 30 one-of-a-kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations.

GLE Operations LLCis an Equal Opportunity Employer, M/F/D/V.GLE Operations LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements,GLE Operations LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.