Guest Service Agent (Part Time) - Hilton Garden Inn Tampa North/Temple Terrace

Hilton Worldwide, Inc.; Temple (TX); On-site; USD 25,000 - 35,000; Part time

Job summary

A leading hospitality company is seeking a part-time Guest Service Agent to provide exceptional service at their hotel. Responsibilities include greeting guests, managing check-ins and check-outs, and ensuring guest satisfaction. Ideal candidates will demonstrate hospitality and integrity while working in a collaborative environment.

Qualifications

• Passion for delivering exceptional guest experiences.
• Demonstrating thorough knowledge of hotel information.

Responsibilities

• Greeting guests and completing the registration process.
• Assisting guests with check-out and handling payments.
• Responding promptly to guest inquiries and resolving issues.

Skills

Hospitality

Customer Focus

Adaptability

Job description

Job Description

Job Number:

Guest Service Agent (Part Time) - Hilton Garden Inn Tampa North/Temple Terrace

Work Location

Hilton Garden Inn Tampa North, 13305 Tampa Oaks Blvd, Temple Terrace, 33637

A Guest Services Agent is responsible for greeting and registering guests, as well as checking guests out of the hotel, in the hotel's ongoing effort to deliver outstanding guest service and ensure financial profitability.

What will I be doing?

As a Guest Services Agent, your responsibilities include:

• Greeting guests and completing the registration process, including inputting and retrieving information from the computer, confirming guest details and room rates, selecting rooms, coding electronic keys, promoting marketing programs, providing welcome packets, and guiding guests to their rooms or assisting with luggage.
• Assisting guests with check-out, ensuring rooms and services are accurately billed, handling payments via the point-of-sale system, processing credit and debit cards, accepting various payment methods, handling foreign currency, making change, and processing gift certificates and cards.
• Demonstrating thorough knowledge of hotel information such as room categories, rates, packages, promotions, and local area details, and answering guest inquiries.
• Using up-selling techniques to promote hotel services and maximize room occupancy.
• Responding promptly and courteously to guest inquiries and requests, resolving issues effectively.
• Handling guest complaints, conducting research, and negotiating solutions to ensure guest satisfaction.
• Receiving, inputting, retrieving, and relaying messages to guests.

What are we looking for?

Hilton, founded in 1919, is a leader in the hospitality industry, known for innovation, quality, and success. We seek team members who demonstrate our core values:

• Hospitality - Passion for delivering exceptional guest experiences.
• Integrity - Doing the right thing always.
• Leadership - Leading in our industry and communities.
• Teamwork - Collaborating effectively.
• Ownership - Taking responsibility for actions and decisions.
• Now - Operating with urgency and discipline.

Additionally, we value attributes such as:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is a global hospitality leader, offering a range of accommodations from luxury hotels to mid-priced options. For nearly a century, Hilton has provided exceptional service, amenities, and value to travelers worldwide. Our vision is “to fill the earth with the light and warmth of hospitality,” inspiring us to create remarkable experiences every day. Our team members are at the heart of this mission!

Schedule

Part-time

Job Category

Guest Services, Operations, Front Office