Guest Service Agent (Part-Time) - Embassy Suites by Hilton South Bend at Notre Dame

Hilton; South Bend (IN); On-site; USD 10,000 - 60,000; Part time

Job summary

Embassy Suites by Hilton in South Bend is seeking a Part-Time Guest Service Agent to join their Front Office team. This role involves greeting guests, managing check-ins and check-outs, and ensuring a memorable guest experience. Ideal candidates will have a passion for hospitality and strong customer service skills. Hilton offers a supportive workplace with generous benefits, including PTO and travel discounts.

Benefits

Generous PTO

Health & Welfare plans

Travel discounts

Retirement plans

Stock purchase options

Assistance and educational programs

Leadership development

Paid parental leave

Qualifications

• Passion for delivering exceptional guest experiences.
• Ability to handle guest complaints and negotiate solutions.

Responsibilities

• Greeting and registering guests, ensuring outstanding guest experience.
• Assisting guests with check-out and handling payments.
• Responding to guest inquiries and requests promptly.

Skills

Hospitality

Customer Focus

Adaptability

Job description

**The Embassy Suites by Hilton, located in the vibrant Eddy Street Commons, is looking to add a** Part-Time Guest Service Agent **to their Front Office team.**

Do you have a heart for service and enjoy working with people? This is a great time to join our award-winning workplace culture that is consistently named among the World's Best Workplaces.

What will I be doing?

As a Guest Services Agent, you will be responsible for greeting and registering guests, checking guests out, and ensuring an outstanding guest experience while supporting hotel operations. Specific responsibilities include:

1. Greeting guests, completing registration, inputting and retrieving information, confirming guest details, selecting rooms, coding electronic keys, promoting marketing programs, providing welcome packets, and guiding guests to their rooms.
2. Assisting guests with check-out, including ensuring accurate billing, handling payments via POS system, processing credit/debit cards, accepting various payment methods, converting foreign currency, making change, and processing gift certificates.
3. Demonstrating thorough knowledge of hotel information such as room categories, rates, packages, promotions, and local area details to answer guest inquiries.
4. Using up-selling techniques to promote hotel services and maximize occupancy.
5. Responding to guest inquiries and requests promptly and courteously.
6. Handling guest complaints, conducting research, and negotiating solutions for guest satisfaction.
7. Receiving, inputting, retrieving, and relaying messages to guests.

What are we looking for?

Since 1919, Hilton has been a leader in the hospitality industry, committed to innovation, quality, and success. We seek candidates who demonstrate our core values:

• Hospitality — Passion for delivering exceptional guest experiences.
• Integrity — Doing the right thing, always.
• Leadership — Leading in our industry and communities.
• Teamwork — Being a team player.
• Ownership — Taking responsibility for actions and decisions.
• Now — Operating with urgency and discipline.

Additionally, we value attributes such as:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is a global leader in hospitality, offering a range of accommodations from luxury hotels to extended-stay suites. Our mission is to "fill the earth with the light and warmth of hospitality," and our team members are central to achieving this goal. Learn more about our brands here.

Benefits

We support our team members' well-being with industry-leading benefits, including:

• Generous PTO
• Health & Welfare plans
• Travel discounts
• Retirement plans
• Stock purchase options
• Assistance and educational programs
• Leadership development through Lead@Hilton
• Paid parental leave and adoption assistance

**Job:** Guest Services, Operations, and Front Office

**Title:** Guest Service Agent (Part-Time) - Embassy Suites by Hilton South Bend at Notre Dame

**Location:** [Location details to be filled]

**Requisition ID:** HOT0BLCQ

**EOE/AA/Disabled/Veterans**