Guest Service Agent (Part-Time) - Embassy Suites by Hilton South Bend at Notre Dame

Hilton Global in; South Bend (IN); On-site; USD 25,000 - 35,000; Part time

Job summary

Join a forward-thinking company as a Part-Time Guest Service Agent, where you will play a crucial role in creating memorable experiences for guests. This position offers the opportunity to work in a vibrant environment, contributing to a culture recognized as one of the World's Best Workplaces. You will be responsible for welcoming guests, managing check-ins and check-outs, and ensuring their satisfaction through exceptional service. With industry-leading benefits and a commitment to your career development, this role is perfect for those who thrive in a dynamic team setting and are passionate about hospitality.

Benefits

Generous PTO

Health & Welfare benefits

Travel discounts with GoHilton

Retirement savings plans

Stock purchase options

Assistance and educational programs

Leadership development frameworks

Paid parental leave and adoption assistance

Qualifications

• Passion for delivering exceptional guest experiences.
• Strong communication and problem-solving skills.

Responsibilities

• Greet and register guests, ensuring outstanding service.
• Handle guest inquiries and complaints promptly and courteously.

Skills

Customer Service

Communication Skills

Problem Solving

Teamwork

Adaptability

Education

High School Diploma

Job description

Guest Service Agent (Part-Time) - Embassy Suites by Hilton South Bend at Notre Dame (Finance)

The Embassy Suites by Hilton, located in the vibrant Eddy Street Commons, is looking to add a Part-Time Guest Service Agent to their Front Office team.

Do you have a heart for service and enjoy working with people? This is a great time to join our award-winning workplace culture, which is consistently named among the World's Best Workplaces.

What will I be doing?

As a Guest Services Agent, you will be responsible for greeting and registering guests, checking guests out, and ensuring outstanding guest service and financial profitability. Your tasks will include:

1. Greeting guests, completing the registration process, inputting and retrieving information from the computer, confirming guest details and room rates, selecting rooms, coding electronic keys, promoting marketing programs, providing welcome packets, and guiding guests to their rooms.
2. Assisting guests with check-out, ensuring rooms and services are correctly accounted for, handling payments, processing credit and debit cards, accepting various payment methods, converting foreign currency, making change, and processing gift certificates and cards.
3. Demonstrating thorough knowledge of hotel information including room categories, rates, packages, promotions, and local area details, and answering guest questions.
4. Using up-selling techniques to promote hotel services and maximize room occupancy.
5. Responding to guest inquiries and requests promptly and courteously.
6. Handling guest complaints, conducting research, and negotiating solutions for guest satisfaction.
7. Receiving, inputting, retrieving, and relaying messages to guests.

What are we looking for?

Since 1919, Hilton has been a leader in hospitality, known for innovation, quality, and success. We seek candidates who demonstrate our core values:

• Hospitality - Passion for delivering exceptional guest experiences.
• Integrity - Doing the right thing at all times.
• Leadership - Leading in our industry and communities.
• Teamwork - Being a team player.
• Ownership - Taking responsibility for actions and decisions.
• Now - Operating with urgency and discipline.

Additionally, we value attributes such as:

• Quality
• Productivity
• Dependability
• Customer focus
• Adaptability

What will it be like to work for Hilton?

Hilton is a global leader in hospitality, offering a range of accommodations from luxury hotels to mid-priced options. Our vision is "to fill the earth with the light and warmth of hospitality," and our team members are central to creating remarkable experiences worldwide.

Benefits for Your Career & Well-being

We support our team members with industry-leading rewards, recognition, and development opportunities, including:

• Generous PTO
• Health & Welfare benefits
• Travel discounts with GoHilton
• Retirement savings plans
• Stock purchase options
• Assistance and educational programs
• Leadership development frameworks
• Paid parental leave and adoption assistance