Guest Service Agent (Part-Time) - Embassy Suites by Hilton South Bend at Notre Dame

Hilton Worldwide, Inc.; South Bend (IN); On-site; USD 25,000 - 35,000; Part time

Job summary

Join a leading hospitality company as a Part-Time Guest Service Agent at Embassy Suites by Hilton South Bend. You'll be responsible for providing exceptional guest experiences, handling registrations, and managing inquiries in a vibrant hotel environment. Enjoy a supportive workplace culture with industry-leading benefits.

Benefits

Generous PTO

Health & Welfare Benefits

Travel Discounts

Retirement Savings

Stock Purchase Plans

Educational & Assistance Programs

Leadership Development Framework

Paid Parental Leave and Adoption Assistance

Qualifications

• Exceptional guest service skills.
• Ability to handle guest complaints and inquiries.

Responsibilities

• Greet and register guests, ensuring outstanding service.
• Handle payments and manage check-out processes.
• Resolve guest issues and provide information.

Skills

Hospitality

Customer Focus

Job description

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Job Description - Guest Service Agent (Part-Time) - Embassy Suites by Hilton South Bend at Notre Dame (HOT0BLCQ)

Job Number: HOT0BLCQ

Work Location: Embassy Suites South Bend, 1140 E. Angela Blvd, South Bend, IN 46617

About the Hotel: The Embassy Suites by Hilton, located in the vibrant Eddy Street Commons, is looking to add a Part-Time Guest Service Agent to their Front Office team.

Do you have a heart for service and enjoy working with people? Join our award-winning workplace culture, consistently ranked among the World's Best Workplaces.

What will I be doing?

As a Guest Services Agent, your responsibilities include greeting and registering guests, checking guests out, and ensuring outstanding guest service and financial profitability. Specific tasks include:

• Greeting guests, completing registration, inputting and retrieving information, confirming guest details, selecting rooms, coding electronic keys, promoting marketing programs, providing welcome packets, and guiding guests to their rooms.
• Assisting guests with check-out, managing payments, handling money, processing credit/debit cards, recording payments, converting foreign currency, making change, and processing gift certificates and cards.
• Demonstrating knowledge of hotel information such as room categories, rates, packages, promotions, and local area details; answering guest inquiries.
• Using up-selling techniques to promote hotel services and maximize occupancy.
• Responding to guest inquiries and requests promptly and efficiently.
• Handling guest complaints, conducting research, and resolving issues to ensure guest satisfaction.
• Receiving, inputting, retrieving, and relaying messages to guests.

What are we looking for?

Hilton, founded in 1919, is a leader in the hospitality industry, known for innovation, quality, and success. We value:

• Hospitality - delivering exceptional guest experiences.
• Integrity - doing the right thing always.
• Leadership - leading in our industry and communities.
• Teamwork - being team players.
• Ownership - owning our actions and decisions.
• Now - operating with urgency and discipline.

We also seek the following attributes:

• Quality
• Productivity
• Customer Focus

What is it like to work for Hilton?

Hilton is a global hospitality leader, offering a range of accommodations from luxury hotels to mid-priced options. We are committed to providing exceptional guest experiences worldwide, guided by our vision to "fill the earth with the light and warmth of hospitality." Our Team Members are central to this mission and are supported with industry-leading benefits and development programs.

Benefits:

• Generous PTO
• Health & Welfare Benefits
• Travel Discounts
• Retirement Savings
• Stock Purchase Plans
• Educational & Assistance Programs
• Leadership Development Framework
• Paid Parental Leave and Adoption Assistance

Job Details

Position: Guest Services, Operations, and Front Office

Schedule: Part-time

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