Guest Service Agent / Night Auditor

Turner Enterprises, Inc.; New Mexico; On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

medical dental and vision insurance

basic life insurance

short term disability

401(k) plan with matching contributed

paid time off

paid holidays

Job summary

Turner Enterprises, Inc. in Truth or Consequences, NM is seeking a Guest Service Agent / Night Auditor to blend front desk service with nightly accounting. You will welcome guests, assist with check-in/out, coordinate requests, and ensure accurate nightly financial reporting.

This role requires overnight availability and a focus on hospitality in a luxury retreat setting, with benefits for full-time staff and opportunities to grow within the property.

Qualifications

• High school diploma or GED required.
• Excellent verbal and written communication skills.
• Strong interpersonal skills and guest service focus.
• Overnight availability including nights, weekends, and holidays.
• Identity and employment eligibility must be presented within three days of hire.

Responsibilities

• Provide a smooth check-in/check-out experience and assist guests with luggage.
• Coordinate wake-up calls, spa services, dining reservations, and excursions.
• Perform nightly audit procedures and balance guest folios; process payments.
• Maintain cleanliness of the front desk, lobby, and public restrooms.
• Respond to guest inquiries and resolve concerns professionally.

Skills

Communication

Guest service

Multitasking

Education

High school diploma or GED

Hospitality education (preferred)

Tools

Hotel management software

Computer systems

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Guest Service Agent / Night Auditor

Full Time Regular New Mexico - Sierra Grande, T or C, NM, US

3 days ago Requisition ID: 2243

Position: Guest Service Agent / Night Auditor

Location: Sierra Grande – Truth or Consequences, NM

Type: Full Time / Hourly / Non-Exempt / Benefits-Eligible

Housing: No

Sierra Grande , a Ted Turner Retreat, is always interested in connecting with hospitality professionals who are passionate about delivering exceptional guest experiences. This evergreen posting allows us to build a pipeline of qualified candidates for future Guest Service Agent / Night Auditor opportunities as staffing needs arise.

If you enjoy providing personalized guest service, thrive in a luxury hospitality environment, and are comfortable balancing front desk operations with overnight auditing responsibilities, we encourage you to apply for future consideration.

ABOUT THE POSITION

As a Guest Service Agent / Night Auditor, you are the first and last point of contact for our guests. You play an essential role in delivering outstanding service from arrival through departure while ensuring the accuracy of nightly financial reporting and front desk operations.

You will also be responsible for:

Guest Service & Front Desk Operations

• Providing a smooth and well-coordinated check-in and check-out experience, including greeting guests, assisting with luggage, conducting room/property tours, and coordinating departure logistics.
• Anticipating guest needs and coordinating with other departments to fulfill requests promptly and professionally.
• Assisting with guest inquiries, reservations, and special requests in person and over the phone.
• Scheduling and confirming guest wake-up calls, activities, spa services, dining reservations, and excursions.
• Performing room inspections and placing welcome notes and itineraries in guest rooms.
• Handling retail transactions and processing spa, guide, retail, and room charges accurately.
• Addressing guest feedback and resolving concerns with professionalism and discretion.

Night Audit & Accounting Responsibilities

• Performing nightly audit procedures, verifying daily transactions, and reconciling guest folios.
• Preparing and validating the daily status report and ensuring all charges are properly posted.
• Processing credit card authorizations, folio adjustments, and payments.
• Maintaining accurate cash handling procedures, including recording tips, balancing the cash drawer, and securing cash/check deposits.
• Assisting in maintaining accurate financial and operational records.

Property & Operational Support

• Maintaining cleanliness and organization of the front desk, lobby, entrance, and public restrooms, including sweeping, mopping, sanitizing fixtures, and emptying trash.
• Assisting with spa laundry duties, including collecting, washing, drying, folding, and restocking linens and robes.
• Assisting with preparation of hot mineral soaks as needed.
• Supporting overall property operations and performing additional duties as assigned.

What this isn’t:

• A management or supervisory position

YOUR QUALIFICATIONS

• High school diploma or general education degree (GED).
• Excellent communication skills, both verbal and written.
• Strong interpersonal skills with the ability to build rapport and provide exceptional service to guests.
• Primarily overnight availability required, including nights, weekends, and holidays. Typical schedule includes overnight hours (approximately 10:00 PM – 6:00 AM), with flexibility to work day and evening shifts as needed to support front desk operations.
• You’ll need to present documentation establishing both identity and employment authorization within three days of hire pursuant to federal law.

Preferred:

• Education in hospitality or related field.
• Experience working in a luxury hospitality setting.
• Proficiency in computer systems and hotel management software.

YOUR QUALITIES

• You’re alert, friendly and eager to assist guests politely and promptly.
• You demonstrate care and compassion for team members, putting the needs of the team before your own.
• You’re self-directed, energetic, and motivated with multi-tasking capabilities.
• You’re creative, adaptive and willing to work with existing core retreat philosophy and style.
• You demonstrate clean work habits and attention to detail.
• You conduct yourself in a professional manner in and out of the work setting.

EMPLOYEE BENEFITS & PERKS

The Company offers full time employees an elite benefits package, including

• medical dental and vision insurance
• basic life insurance
• short term disability
• 401(k) plan with matching contributions
• paid time off
• paid holidays

PHYSICAL REQUIREMENTS & WORK ENVIRONMENT

On a regular basis, you can expect to:

• Stand; walk; move hands and fingers; reach with hands and arms; stoop, kneel, crouch, or crawl; and talk or hear.
• Lift and/or move up to 50 pounds or more.
• Perform physical labor for extended periods of time.
• Be on your feet for extended periods of time.

On an occasional basis, you can be expected to sit.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

You will regularly be required to work long hours in an office/reception area and at a computer. You may occasionally be exposed to wet and/or humid conditions; fumes or airborne particles; outside weather conditions. The noise level in the work environment is usually low to moderate.

The physical demands described above are representative of those that must be met to successfully perform the essential functions of this job, and the work environment characteristics are representative of those you may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Accommodation inquiries must be made to the Company’s Human Resources Department for consideration.

Turner Enterprises Management, LLC is an Equal Opportunity Employer and a Smoke Free/Drug-Free Workplace.