Guest Service Agent - Hotel

Peachtree Group Hospitality Management; Milwaukee (WI); On-site; USD 25,000 - 35,000; Full time

Job summary

A leading hospitality management company is seeking a dedicated individual to join their team. The role focuses on providing exceptional guest service through check-in and billing processes, ensuring compliance with brand standards while exceeding guest expectations. Ideal candidates will possess strong service skills and a friendly demeanor.

Responsibilities

• Processing check-ins/outs and securing payment.
• Assisting guests with reservations and requests.
• Following high standards for guest satisfaction.

Job description

Job Details

Description

This position is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following high standards of quality to ensure guest satisfaction. This position will anticipate guest needs, exceed expectations, and implement creative solutions to provide exceptional service while complying with brand standards.