Guest Service Agent - Hilton Anatole Dallas

Hilton; Dallas (TX); On-site; USD 19,000 - 25,000; Full time

Job summary

Hilton in Dallas is seeking a Guest Service Agent to greet guests upon arrival, complete check-in and check-out, and provide welcome materials or bell service assistance. You will demonstrate knowledge of hotel offerings, rooms, rates, promotions, and local area information to assist with guest inquiries.

You will also use up-selling techniques to promote hotel amenities, respond to guest requests with care and urgency, and manage messages and communications to ensure memorable stays for every

Qualifications

• A passion for spreading the light and warmth of Hospitality.
• Acting with Integrity and always doing the right thing.
• Leadership qualities that inspire others.
• Teamwork drives the best outcomes.
• Ownership and accountability.
• Focus on the Now with urgency and discipline.

Responsibilities

• Deliver a warm welcome: Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance
• Support efficient check-out: Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately
• Provide hotel and local knowledge: Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries
• Promote hotel services: Use up-selling techniques to recommend hotel amenities and maximize room and service revenue
• Delight our guests: Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications

Skills

Hospitality

Customer service

Communication

POS systems

Upselling

Job description

Exceptional Hospitality Starts with You

Picture yourself brightening someone's day. When you join our Hotels team, that's exactly what you'll do every time you come to work! As a Guest Service Agent , you're not just ensuring a seamless check-in and check-out process - you're spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here's what you'll do during a typical day:

• Deliver a warm welcome: Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance


• Support efficient check-out: Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately


• Provide hotel and local knowledge: Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries


• Promote hotel services: Use up-selling techniques to recommend hotel amenities and maximize room and service revenue


• Delight our guests: Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

• A passion for spreading the light and warmth of Hospitality .


• Acting with Integrity and always doing the right thing.


• Inspiring others through Leadership .


• A belief that Teamwork drives the best outcomes.


• A sense of Ownership and accountability.


• And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.