Guest Service Agent (Full-Time) - Hilton Orlando Buena Vista Palace

Hilton Worldwide, Inc.; Mission (KS); On-site; USD 30,000 - 40,000; Full time

Job summary

Une entreprise hôtelière renommée recherche un Agent de services à la clientèle pour offrir des expériences mémorables à ses invités. En tant qu'agent, vous serez responsable de l'accueil des clients, du traitement des paiements et de la création d'une ambiance accueillante grâce à un service exceptionnel. Rejoignez Hilton, un leader mondial de l'hospitalité, et participez à notre mission de fournir un service de qualité et de faire briller l'hospitalité chaque jour.

Benefits

Accès à DailyPay

Couverture d'assurance maladie

Programme de réduction pour employés Go Hilton

Éducation sans dettes

Qualifications

• Expérience à la réception dans un hôtel similaire est un atout.
• Passion pour le service client et capacités à créer des expériences mémorables.

Responsibilities

• Accueillir les clients et compléter le processus d'enregistrement.
• Aider les clients avec le départ et traiter les paiements.
• Répondre aux demandes des invités et résoudre les problèmes rapidement.

Skills

Customer Focus

Problem Resolution

Teamwork

Job description

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Job Description

Ideal candidates for this position include will have previous hotel front desk experience at a property of comparable size, a passion for customer care and the ability to create memorable guest experiences!

Shift Pattern: Full availability, primarily PM shifts 3PM-11PM/4PM-12AM

The Benefits:*

We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:*

· Access to your pay when you need it through DailyPay

· Medical Insurance Coverage – for you and your family

· Go Hilton travel discount program

· Supportiveparental leave

· Matching 401(k)

· Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount

· Debt-free education :Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)

· Career growth and development

· Recognition and rewards programs

* Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.

What will I be doing?

• Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
• Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
• Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
• Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
• Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
• Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
• Receive, input, retrieve and relay messages to guests

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Customer Focus

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

EOE/AA/Disabled/Veterans

Schedule

Schedule

: Full-time

Brand : Hilton Hotels & Resorts

Job

Job

: Guest Services, Operations, and Front Office