Guest Service Agent (Full-time) - DoubleTree by Hilton Orlando

AECOM; Lake Buena Vista (FL); On-site; USD 10,000 - 60,000; Full time

Job summary

The Doubletree by Hilton Orlando seeks a Full-time Guest Service Agent. In this role, you will welcome guests, manage check-ins and check-outs, and ensure exceptional service. Ideal candidates will have experience in hospitality and a passion for customer service, along with access to comprehensive benefits and career growth opportunities.

Benefits

Medical Insurance Coverage

Best-in-Class Paid Time Off (PTO)

Go Hilton travel program

Debt-Free Education

401K plan with company match

Recognition and rewards programs

Qualifications

• At least 1 year of experience in hospitality customer service.
• Strong communication skills.
• Ability to handle guest inquiries and resolve issues efficiently.

Responsibilities

• Greet guests and complete the registration process.
• Assist guests with check-out and ensure accurate payment processing.
• Provide information about hotel services and local area.

Skills

Customer Focus

Adaptability

Dependability

Quality

Job description

The Doubletree by Hilton Orlando \(https://www\.hilton\.com/en/hotels/mcofhdt\-doubletree\-suites\-orlando/\) is looking for their next Guest Service Agent\.

Our newly renovated hotel features 236 guest rooms and 5000 square feet of meeting space\. Our hotel is located at the Disney Springs Area and is an official Walt Disney World hotel\!

Our ideal candidate will hold 1 years in a hospitality customer service focus and demonstrate a passion for growth and learning\.

**Shift Pattern:** Full availability required, shifts can vary 7:00AM – 3:00PM and 3:00PM – 11:30PM\.

**Pay Rate** : $19\.45 per hour with opportunity for incentives

**The Benefits** – Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

·Access to pay when you need it through DailyPay

·Medical Insurance Coverage – for you and your family

·Mental health resources including Employee Assistance Program

·Best\-in\-Class Paid Time Off \(PTO\)

·Go Hilton travel program: 100 nights of discounted travel

·Parental leave to support new parents

·Debt\-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications\*

·401K plan and company match to help save for your retirement

·Hilton Shares: Our employee stock purchase program \(ESPP\) \- you can purchase Hilton shares at a 15 percent discount

·Career growth and development

·Team Member Resource Groups

·Recognition and rewards programs

_\* Available benefits may vary depending upon property\-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable\._

**What will I be doing?:**

·Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her

·Assist guests with check\-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point\-of\-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards

·Demonstrate a thorough knowledge of hotel information including, but not limited to, roomcategories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries

·Use up\-selling techniques to promote hotel services and facilities and to maximize room occupancy

·Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner

·Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction

·Receive, input, retrieve and relay messages to guests

**What are we looking for?**

Since being founded in 1919, Hilton has been a leader in the hospitality industry\. Today, Hilton remains a beacon of innovation, quality, and success\. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values\. Specifically, we look for demonstration of these Values:

+ Hospitality \- We're passionate about delivering exceptional guest experiences\.
+ Integrity \- We do the right thing, all the time\.
+ Leadership \- We're leaders in our industry and in our communities\.
+ Teamwork \- We're team players in everything we do\.
+ Ownership \- We're the owners of our actions and decisions\.
+ Now \- We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

+ Quality
+ Productivity
+ Dependability
+ Customer Focus
+ Adaptability

**What will it be like to work for Hilton?**

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full\-service hotels and resorts to extended\-stay suites and mid\-priced hotels\. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value\. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands \(http://jobs\.hiltonworldwide\.com/our\-brands/index\.php\) \. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day\. And, our amazing Team Members are at the heart of it all\!

**Job:** _Guest Services, Operations, and Front Office_

**Title:** _Guest Service Agent \(Full\-time\) \- DoubleTree by Hilton Orlando_

**Location:** _null_

**Requisition ID:** _HOT0BO6F_

**EOE/AA/Disabled/Veterans**