Guest Service Agent - Full Time-4

Sonesta International Hotels; South San Francisco (CA); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading hotel chain is seeking a Guest Service Agent to manage front desk operations and ensure excellent guest experiences. Responsibilities include guest registration, processing transactions, and maintaining security of information. Ideal candidates will have customer service experience and strong communication skills.

Benefits

Health Insurance

401(k)

Paid Time Off

Hotel Discounts

Educational Assistance

Qualifications

• At least one year of hotel or retail customer service experience preferred.
• Fluent in English; additional languages are beneficial.

Responsibilities

• Deliver excellent service in all guest interactions.
• Register guests, issue room keys, and provide information.
• Process cash and credit transactions accurately.

Skills

Communication

Customer Service

Basic Math

Education

High School diploma

Tools

Microsoft Office

Opera systems

Job description

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Job Description Summary

The Guest Services Agent (GSA) is responsible for delivering consistent results that contribute to the success of the hotel by managing front desk operations and supporting the Operations Manager. The GSA acts as the primary contact for guest relations and manages front desk technology systems during their shift, representing the brand as the first point of contact for all guests entering the hotel.

Responsibilities

• Deliver excellent service in all guest interactions according to Sonesta G.U.E.S.T. standards.
• Register guests, issue room keys, and provide information on hotel services and room locations. Answer phones courteously and promptly.
• Process cash and credit transactions accurately, including posting charges, preparing deposits, and securing cash.
• Maintain the security of guest information and financial transactions.
• Book reservations, process cancellations and updates, and upsell rooms to maximize revenue.
• Follow seasonal demand strategies for reservations as directed by management.
• Coordinate with other shifts and departments to promote teamwork and service quality.
• Service the shoppe and pour, ensuring guests receive quality service and products, following all legal requirements for alcohol sales.
• Fulfill guest requests and ensure proper delivery of services.
• Manage guest safe-deposit boxes and comply with health and safety laws.
• Perform additional duties as assigned.

Qualifications

• High School diploma or equivalent.
• At least one year of hotel or retail customer service experience preferred.
• Experience in extended stay industry preferred.
• Fluent in English; additional languages are beneficial.
• Strong communication skills.
• Basic math skills; experience with Microsoft Office and Opera systems preferred.
• ServSafe certification required; TIPS certification preferred.
• Valid driver’s license.
• Physical ability to stand, bend, lift up to 50 pounds, and work various shifts including mornings, evenings, weekends, and holidays.

Additional Information

• Competitive pay and benefits including health insurance, 401(k), paid time off, hotel discounts, educational assistance, and more.
• Sonesta is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
• Complete a full application and attach a resume when applying. Incomplete applications will not be considered.