Guest Service Agent - Full Time

BRIDGETON; Missouri; On-site; USD 10,000 - 60,000; Full time

Job summary

A leading hotel in Bridgeton seeks a Full-Time Guest Service Agent. This entry-level position involves ensuring guest satisfaction through effective registration and management of requests. The ideal candidate will have strong customer care skills, a high school diploma, and flexible availability for varied shifts.

Qualifications

• Previous hotel-related experience preferred.
• Ability to work a flexible schedule, including weekends and holidays.

Responsibilities

• Register guests and assign rooms while accommodating special requests.
• Manage guest check-ins and check-outs, ensuring a pleasant stay.
• Resolve guest complaints in a professional manner.

Skills

Customer Care

Numerical Operations

Flexibility

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

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About The Role

Front Desk Agents represent the hotel throughout all stages of the guests stay. By working with all hotel personnel, they ensure every guest experiences the highest customer care. Their responsibilities include registering guests, assigning rooms, accommodating special requests, and ensuring a pleasant stay and smooth checkout.

• Properly secure guest information.
• Able to learn safety, emergency, and accident prevention policies and procedures.
• Ability to perform numerical operations using basic counting adding subtracting multiplying and dividing.
• Understand and adhere to proper credit card and cash handling policies and procedures.
  
  

About The Role

Front Desk Agents represent the hotel throughout all stages of the guests stay. By working with all hotel personnel, they ensure every guest experiences the highest customer care. Their responsibilities include registering guests, assigning rooms, accommodating special requests, and ensuring a pleasant stay and smooth checkout.

Essential Duties

• Properly secure guest information.
• Able to learn safety, emergency, and accident prevention policies and procedures.
• Ability to perform numerical operations using basic counting adding subtracting multiplying and dividing.
• Understand and adhere to proper credit card and cash handling policies and procedures.
  
  

Specific Requirements Of This Role

• Process all guest check-ins by confirming reservations in computer system, verifying guest identity, requesting form of payment, assigning room, and issuing room key in accordance with property policies and procedures.
• Coordinate room status updates with the housekeeping department and maintenance work with the engineering division.
• Report any unusual occurrences or requests to the manager or assistant manager.
• Manage and resolves all guest complaints in a professional and courteous manner.
• Assist guests on departure by verifying and posting all outstanding charges, settling credit cards, and making arrangements for luggage and transportation assistance,
• Perform other duties as assigned.
  
  

Qualifications

• High school diploma or equivalent.
• Previous hotel-related experience preferred.
• Working knowledge of Microsoft Word and Excel.
• Ability to work a flexible schedule, including weekends and holidays.
  
  

The Company is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Company is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Company are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Company will not tolerate discrimination or harassment based on any of these characteristics and encourages applicants of all ages.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

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