Guest Service Agent (flex schedule)

Bentley Legacy; Kansas City (MO); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading hotel in Kansas City seeks a Guest Service Agent who embodies a friendly attitude and excellent guest service skills. Responsibilities include managing guest check-ins, providing information about hotel facilities, and ensuring a welcoming environment. Flexible scheduling with full and part-time positions available, this role is perfect for an entry-level candidate looking to start in the hospitality industry.

Qualifications

• Fluent in English, written and verbal.
• Experience in a hotel or a related field a PLUS.
• Ability to stand for long periods.

Responsibilities

• Greet and register guests in a friendly manner.
• Handle check-ins and check-outs efficiently.
• Answer guest inquiries about hotel services.

Skills

Customer Service

Multi-tasking

Problem Solving

Detail-oriented

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

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Description

Looking to join a Top 10 rated Autograph Collection Hotel? At the Raphael Hotel, our Front Desk Agents are the first face our guests see, and we want it to be a welcoming and friendly one. They are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests, making and modifying reservations, hotel phone operator, and guest services.

Description

Looking to join a Top 10 rated Autograph Collection Hotel? At the Raphael Hotel, our Front Desk Agents are the first face our guests see, and we want it to be a welcoming and friendly one. They are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests, making and modifying reservations, hotel phone operator, and guest services.

Shifts will include 7 AM - 3 PM and 3 PM - 11 PM depending on the day.

Responsibilities

• Approach all encounters with guests and associates with a smile.
• Handle check-ins and check-outs in a friendly, efficient, and courteous manner.
• Obtain all necessary information when taking room reservations.
• Answer guest inquires about hotel service facilities and hours of operation.
• Be aware of all rates, packages, and special promotions.
• Maintain an up-to-date working knowledge of all property amenities, as well as any special events, local area attractions, and things to do near the hotel.
• Operate Front Desk computer system.
• Receive, log and distribute packages, mail, and messages as needed to guests and meeting rooms.
• As needed deliver guest items such as luggage, newspapers, amenities or other items requested by guests or team members
• Have knowledge of and assist in emergency procedures as required.
• Perform other duties as assigned which may include but is not limited to the following: helping coworkers in other areas of the hotel, maintaining a clean and organized work area, and overall cleanliness and safety throughout the hotel and grounds.
  
  

Requirements

QUALIFICATIONS:

• High School diploma or equivalent required; college course work in related field helpful.
• Experience in a hotel or a related field a PLUS.
• Must be fluent in English, both written and verbal
• An operational knowledge of Microsoft Office suite
• Willing and able to stand for long periods of time
• Able to work with little or no supervision
• Demonstrate the ability to multi-task, be detail-oriented, and be able to problem solve.
• Must work well in stressful high pressure situations.
• Full- and part-time positions available.
• Must be willing and have the ability to work a varied schedule that may include evenings, nights, weekends, and holidays

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitality

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