Guest Service Agent - Embassy Suites Charleston Harbor Mt. Pleasant

Hilton; Mount Pleasant (SC); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a leading global hospitality company as a Guest Services Agent, where you'll be at the forefront of creating exceptional guest experiences. In this role, you'll greet and register guests, assist with check-out, and ensure that every guest feels welcomed and valued. This position offers the chance to work in a dynamic environment, where teamwork and a commitment to quality service are paramount. If you have a passion for hospitality and a desire to make a difference in guests' stays, this opportunity is perfect for you. Be part of a renowned team dedicated to delivering outstanding service and creating memorable moments for travelers.

Qualifications

• Strong customer service skills and ability to resolve guest complaints.
• Proficiency in using computer systems for guest registration and payments.

Responsibilities

• Greet and register guests while ensuring exceptional service.
• Handle guest check-out and process various forms of payment.
• Respond to inquiries and resolve guest issues promptly.

Skills

Customer Focus

Adaptability

Problem-Solving

Communication Skills

Tools

Point-of-Sale System

Computer Skills

Job description

A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

What will I be doing?

As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

1. Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her.
2. Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards.
3. Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries.
4. Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy.
5. Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner.
6. Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction.
7. Receive, input, retrieve and relay messages to guests.

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

1. Hospitality - We're passionate about delivering exceptional guest experiences.
2. Integrity - We do the right thing, all the time.
3. Leadership - We're leaders in our industry and in our communities.
4. Teamwork - We're team players in everything we do.
5. Ownership - We're the owners of our actions and decisions.
6. Now - We operate with a sense of urgency and discipline.

In addition, we look for the demonstration of the following key attributes:

1. Quality
2. Productivity
3. Dependability
4. Customer Focus
5. Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands (http://jobs.hiltonworldwide.com/our-brands/index.php). Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Job: Guest Services, Operations, and Front Office

Title: Guest Service Agent - Embassy Suites Charleston Harbor Mt. Pleasant

Location: null

Requisition ID: HOT0BGQ9

EOE/AA/Disabled/Veterans