Guest Service Agent - 3p-11p

Peachtree Group; Indianapolis (IN); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player in hospitality is looking for a dedicated Guest Service Agent to join their team in downtown Indianapolis. This role offers the chance to make a significant impact on guests' experiences by providing exceptional service in a charming historic setting. You'll be responsible for managing check-ins and check-outs, securing payments, and ensuring that every guest feels at home. With a focus on inclusivity and teamwork, this position provides a supportive environment where your contributions are valued. If you thrive in a dynamic atmosphere and enjoy helping others, this opportunity is perfect for you.

Benefits

Free Downtown Parking

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Incentives

Bonuses

Qualifications

• Experience in guest service roles with a focus on customer satisfaction.
• Ability to handle check-ins, check-outs, and billing adjustments.

Responsibilities

• Process guest check-ins and check-outs efficiently.
• Assist guests with reservations and requests professionally.

Skills

Customer Service

Communication Skills

Problem-Solving

Education

High School Diploma

Job description

Join to apply for the Guest Service Agent - 3p-11p role at Peachtree Group.

At Hampton Inn Indianapolis Downtown, we believe what we do each day truly makes a difference in people's lives. We provide our guests a home away from home and treat them like family. We offer great benefits for our team, including free downtown parking, competitive wages, medical, dental, vision, life insurance, incentives, and bonuses. We foster an inclusive, fun, and safe environment. The highlight? Working in a beautiful historic building full of charm in downtown Indianapolis!

This position involves processing check-ins and check-outs, securing payments, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional, and timely manner. The role requires anticipating guest needs, exceeding expectations, and implementing creative solutions to provide exceptional service while adhering to brand standards.

We are seeking an experienced agent to work the 3pm - 11pm shift, five nights a week.