Guest Service Agent - 3p-11p

Peachtree Hospitality Management; Indianapolis (IN); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a vibrant team at a historic downtown hotel where your role as a guest services agent will make a significant impact on our guests' experiences. This position offers you the opportunity to provide exceptional service, ensuring guests feel at home while managing check-ins, payments, and reservations. With a focus on teamwork and enthusiasm, you'll thrive in a supportive environment that values your contributions. Enjoy competitive wages and great benefits, all while working in a charming setting that reflects the heart of Indianapolis.

Benefits

Free Downtown Parking

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Incentives

Bonuses

Qualifications

• 1 year of Hotel Guest Services experience is required.
• Customer Service experience is preferred.

Responsibilities

• Process check-ins/outs and assist guests with reservations.
• Secure payment and verify billing while ensuring guest satisfaction.

Skills

Hotel Guest Services Experience

Customer Service

Attention to Detail

Teamwork

Enthusiasm

Job description

At Hampton Inn Indianapolis Downtown, we believe what we do each day truly does make a difference in people's lives. We provide our guests a home away from home and treat them like our family. We offer great benefits for our team (FREE downtown parking, competitive wages, medical, dental, vision, life, incentives and bonuses). We offer an inclusive, fun, and safe environment. The icing on the cake? We get to come to work in a beautiful historic building that's full of charm in the heart of Downtown Indianapolis!

This position is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following high standards of quality to ensure guest satisfaction. This position will anticipate guest needs, exceed expectations, and implement creative solutions to provide exceptional service while complying with brand standards.

We are looking for an experienced agent to work the 3pm - 11pm shift, 5 nights a week.

Qualifications

1. Required: 1 year of Hotel Guest Services experience
2. Preferred: Customer Service experience

Behaviors

1. Thought Provoking: Capable of making others think deeply on a subject
2. Team Player: Works well as a member of a group
3. Enthusiastic: Shows intense and eager enjoyment and interest
4. Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Motivations

1. Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work
2. Self-Starter: Inspired to perform without outside help
3. Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
4. Goal Completion: Inspired to perform well by the completion of tasks
5. Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization