Guest Service Agent

Drury Hotels; West Des Moines (IA); On-site; USD 25,000 - 30,000; Part time

Job summary

A leading hotel chain is hiring for a part-time guest service role in West Des Moines. You'll be the face of the hotel, ensuring guests have exceptional experiences while handling front desk operations and assisting with service during breakfast and evening events. The role offers flexible scheduling and quarterly bonuses to reward performance.

Benefits

Quarterly bonuses up to $3200/year

Flexible scheduling

Paid time off

Hotel discounts

Free room nights

Medical, dental, and vision coverage

Company-matched 401(k)

Mentorship and career growth opportunities

Qualifications

• Warm and friendly manner when interacting with guests.
• Detail-oriented while handling multiple tasks.
• Familiarity with cash handling and office machines.
• Ability to follow written and verbal directions in English.

Responsibilities

• Assist guests in a friendly and efficient manner.
• Perform front desk functions, including check-ins and cash handling.
• Support breakfast and evening Kickback service.

Skills

Organization

Communication

Attention to detail

Multitasking

Job description

Part Time, 3 days per week, weekend availability needed, quarterly bonuses and travel discounts

Property Location:

5505 Mills Civic Parkway - West Des Moines, Iowa 50266 You belong at Drury Hotels.

Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.

WHAT YOU CAN EXPECT FROM US

So. Much. More.

Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish.

• Incentives -Quarterly bonuses up to $3200/year (we succeed together!) based on hotel results
• Work-life-balance– Flexible scheduling, paid time off, hotel discounts and free room nights
• Career growth -Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year
• Health and well-being -Medical, dental, vision, prescription, life, disability and Team Member Assistance Program
• Retirement -Company-matched 401(k)
• Award-winning- Ranked among Forbes' Best Midsize Employers (2024)

What you will do:

Serve as the happy, helpful face of our hotel to guests entering and departing our front door.

Ensure exceptional, positive experiences for our diverse team members and guests.

• Assist guests in a friendly, efficient, courteous, and professional manner.

• Perform front desk related functions, which include checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, and problem resolution.

• Assist with breakfast and 5:30 p.m. Kickback service, which may include food preparation, set up, guest service (host or bartender), and clean-up.

• Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers.

• Ensure an exceptional guest experience by providing courteous, friendly, guest service with a +1 Service attitude.

What we expect of you:

With your can-do spirit and unique personality, you will shine at Drury Hotels.

We seek friendly, highly organized communicators and multitaskers with these qualifications.

• Warm and friendly manner in relating to and interacting with the public

• Demonstrated attention to detail while handling multiple tasks simultaneously

• Familiarity with handling money, making change, and using office machines in day-to-day activities

• Ability to speak and receive direction (written and verbal direction) in English

• Willingness and ability to work alone as scheduled

Rise. Shine. Work Happy. Hiring Immediately!