Guest Service Agent

Peachtree Hospitality Management; Wesley Chapel (FL); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a dedicated Guest Service Agent to join their team. This role is pivotal in ensuring guest satisfaction by processing check-ins and check-outs, handling payments, and assisting with reservations. The ideal candidate will anticipate guest needs and deliver exceptional service while adhering to brand standards. With a comprehensive benefits package that includes medical, dental, and a generous 401(k) match, this position offers a supportive work environment that values work-life balance. If you thrive in a dynamic setting and are passionate about hospitality, this opportunity is perfect for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Match

Paid Holidays

Paid Time Off

Employee Assistance Program

Qualifications

• Experience in customer service and handling guest requests.
• Ability to work in a fast-paced environment while maintaining quality.

Responsibilities

• Process check-ins/outs and secure payment from guests.
• Assist guests with reservations and exceed their expectations.

Skills

Customer Service

Communication Skills

Problem-Solving

Education

High School Diploma

Job description

The Guest Service Agent is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following high standards of quality to ensure guest satisfaction. This position will anticipate guest needs, exceed expectations, and implement creative solutions to provide exceptional service while complying with brand standards.

Benefits

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.