Guest Service Agent

druryhotels; Terre Haute (IN); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Quarterly bonus up to $3,200

Hotel discounts

Free room nights

401(k) matching

Job summary

Drury Inn & Suites - Terre Haute is seeking a friendly Front Desk Associate to welcome guests, manage check-ins and check-outs, and promote hotel programs while maintaining guest records and cash handling accuracy.

You will contribute to a welcoming atmosphere, assist with breakfast and evening Kickback service, and help ensure a positive guest experience at our Terre Haute property.

Qualifications

• Friendly, customer-oriented demeanor.
• Ability to multitask and stay organized.
• Experience handling money and cash transactions.
• Proficient in English (spoken and written).
• Able to work independently as scheduled.

Responsibilities

• Serve as the friendly face of the hotel for guests entering and departing.
• Ensure exceptional experiences for guests and team members.
• Perform front desk duties: check-in/out, promote programs, maintain guest records, cash handling, and issue resolution.
• Assist with breakfast and Kickback service, including setup, service, and cleanup.
• Maintain high standards of integrity, service, and hospitality to promote Drury culture.

Skills

Customer service

Multitasking

Attention to detail

Money handling

English proficiency

Independent work

Job description

Property Location: Drury Inn & Suites - 3040 S US Hwy 41 , Terre Haute, Indiana 47802

You belong at Drury Hotels.

Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.

WHAT YOU CAN EXPECT FROM US

So. Much. More.

Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish.

• Incentives - Quarterly bonus opportunity of up to $3,200 annually (bonus is separate from base salary)

• Work-life-balance – Flexible scheduling, paid time off, hotel discounts and free room nights

• Career growth - Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year

• Health and well-being - Medical, dental, vision, prescription, life, disability and Team Member Assistance Program

• Retirement - Company-matched 401(k)

• Award-winning - Ranked among Newsweek’s America's Greatest Workplaces 2025

What you will do:

Serve as the happy, helpful face of our hotel to guests entering and departing our front door.

Ensure exceptional, positive experiences for our diverse team members and guests.

• Assist guests in a friendly, efficient, courteous, and professional manner.

• Perform front desk related functions, which include checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, and problem resolution.

• Assist with breakfast and 5:30 p.m. Kickback service, which may include food preparation, set up, guest service (host or bartender), and clean-up.

• Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers.

• Ensure an exceptional guest experience by providing courteous, friendly, guest service with a +1 Service attitude.

What we expect of you:

With your can-do spirit and unique personality, you will shine at Drury Hotels.

We seek friendly, highly organized communicators and multitaskers with these qualifications.

• Warm and friendly manner in relating to and interacting with the public

• Demonstrated attention to detail while handling multiple tasks simultaneously

• Familiarity with handling money, making change, and using office machines in day-to-day activities

• Ability to speak and receive direction (written and verbal direction) in English

• Willingness and ability to work alone as scheduled

Rise. Shine. Work Happy.

Hiring Immediately!