Guest Service Agent

San Bernardino Staybridge Suites by IHG Loma Linda; San Bernardino (CA); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Competitive pay

Daily Pay option

Employee hotel discounts

Comprehensive benefits for eligibleass

Paid Vacation

Job summary

San Bernardino Staybridge Suites by IHG Loma Linda in California is seeking a Guest Service Agent to warmly welcome guests, manage check-in/check-out, and handle phone inquiries with a professional demeanor.

This role supports a friendly lobby environment and requires dependable, customer-focused service. Experienced candidates with hospitality or customer service backgrounds are preferred.

Qualifications

• Experience in customer service or hospitality settings is preferred.
• Strong communication and a friendly, professional demeanor.
• Ability to handle cash and operate basic computer systems.

Responsibilities

• Greet guests and provide a warm, professional welcome.
• Check guests in and out and assign rooms.
• Answer phones, route calls, and take messages accurately.

Skills

Customer service

Hospitality experience

Communication

Cash handling

Flexibility

Education

High school diploma or equivalent

Tools

POS system

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Guest Service Agent

6 days ago Requisition ID: 10849

Salary Range: $16.90 To $18.00 Hourly

Guest Service Agent / Front Desk Agent - Full Time and Part Time Opportunities Available

San Bernardino Staybridge Suites by IHG Loma Linda

Wage: $16.90 - $18.00/hr BOE

Be the Friendly Face Our Guests Remember!

Do you have a genuine warmth and helpful nature? Do you enjoy making people feel welcome and creating a great first impression?

If you're friendly, dependable, and enjoy helping others, Tharaldson Hospitality Management wants you!

Our Guest Service Agents are often the first and last person a guest interacts with during their stay. You'll play an important role in creating a positive guest experience while working with a supportive team and gaining valuable hospitality experience.

With 90 hotels nationwide and continued growth ahead, Tharaldson offers opportunities to build your skills and advance your hospitality career.

What We Offer

• Competitive pay
• Daily Pay option
• Employee hotel discounts
• Comprehensive benefits for eligible associates, including Medical, Dental, Vision, 401(k), and Profit Sharing
• Paid Vacation

What You'll Do

• Welcome guests with a friendly and professional attitude.
• Check guests in and out and assign rooms.
• Answer phones, route calls, and accurately take guest messages.
• Respond to guest questions, requests, and concerns in a timely and professional manner.
• Handle guest information and records with confidentiality and integrity.
• Maintain accurate cash and transaction records.
• Complete required front desk paperwork, logs, and reports.
• Perform property walks and help maintain a clean, welcoming lobby and common areas.
• Assist with breakfast service and keep the area clean and stocked, as needed.
• Provide wake-up calls and assist guests with special requests.
• Communicate important guest and property information to the team through the pass‑on log.
• Support hotel sales and marketing efforts as directed by the General Manager.
• Assist with laundry and other hotel operations as needed.
• Perform other duties as assigned.

What We're Looking For

• Previous customer service experience preferred; hospitality experience is a plus.
• A friendly, positive attitude and genuine desire to help others.
• Strong communication and customer service skills.
• Ability to remain professional and calm when handling guest concerns.
• Ability to handle confidential guest information with integrity.
• Basic computer and cash‑handling skills.
• Reliable and dependable attendance.
• Ability to work a flexible schedule, including evenings, weekends, and holidays as business needs require.
• High school diploma or equivalent preferred.

No hotel experience? No problem!

Tharaldson Hospitality Management is an Equal Opportunity Employer and is committed to fostering an inclusive workplace. We consider all qualified applicants without regard to any characteristic protected by federal, state, or local law.

Reasonable Accommodation

Tharaldson Hospitality Management is committed to providing reasonable accommodations to qualified applicants and associates with disabilities and to individuals with sincerely held religious beliefs, in accordance with applicable law. If you need an accommodation during the application or interview process, please contact Human Resources.