Guest Service Agent

Drury Hotels Company, LLC; Saint Charles (MO); Hybrid; USD 27,000 - 37,000; Full time

Benefits offered by this job

Quarterly bonus up to $3,200

Flexible scheduling

Career growth

Health benefits

401(k)

Award-winning culture

Job summary

Drury Plaza Hotel in St. Charles, MO is seeking a friendly front desk team member to warmly welcome guests and ensure smooth check-in and check-out. You will handle guest requests, promote hotel programs, maintain records, cash handling, and help with breakfast service and evening Kickback.

Join a culture that values hospitality, growth opportunities, and teamwork across 150 hotels nationwide. We offer incentives, flexible scheduling, employee discounts, health benefits, and a supportive

Qualifications

• Warm and friendly demeanor when interacting with guests and colleagues.
• Strong attention to detail and ability to handle multiple tasks.
• Clear English communication, both written and verbal.
• Willingness and ability to work on a schedule, including lone shifts.

Responsibilities

• Serve as the friendly face of the hotel for guests entering and departing.
• Ensure positive experiences for guests and team members.
• Assist guests in a courteous, efficient, professional manner.
• Handle front desk tasks: check-in/out, promote programs, maintain guest records, cash handling, monitor satisfaction, resolve issues.
• Assist with breakfast and 5:30 p.m. Kickback service, including setup and post-service cleanup.

Skills

Customer service orientation

Communication skills

English proficiency

Attention to detail

Job description

Property Location: Drury Plaza Hotel - 380 Mulholland Drive , St. Charles, Missouri 63303

You belong at Drury Hotels. Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.

What you can expect from us

So. Much. More. Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish.

• Incentives - Quarterly bonus opportunity of up to $3,200 annually (bonus is separate from base salary)
• Work-life-balance – Flexible scheduling, paid time off, hotel discounts and free room nights
• Career growth - Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year
• Health and well-being - Medical, dental, vision, prescription, life, disability and Team Member Assistance Program
• Retirement - Company-matched 401(k)
• Award-winning - Ranked among Newsweek's America's Greatest Workplaces 2025

What you will do:

• Serve as the happy, helpful face of our hotel to guests entering and departing our front door.
• Ensure exceptional, positive experiences for our diverse team members and guests.
• Assist guests in a friendly, efficient, courteous, and professional manner.
• Perform front desk related functions, which include checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, and problem resolution.
• Assist with breakfast and 5:30 p.m. Kickback service, which may include food preparation, set up, guest service (host or bartender), and clean-up.
• Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers.
• Ensure an exceptional guest experience by providing courteous, friendly, guest service with a +1 Service attitude.

What we expect of you:

• Warm and friendly manner in relating to and interacting with the public
• Demonstrated attention to detail while handling multiple tasks simultaneously
• Familiarity with handling money, making change, and using office machines in day-to-day activities
• Ability to speak and receive direction (written and verbal direction) in English
• Willingness and ability to work alone as scheduled

Hiring Immediately!

At Drury Hotels, we prioritize our team's personal growth and career development. As part of our team, you will be empowered to grow and encouraged to shine. At Drury Hotels, we offer our guests more than a place to sleep. We provide a place to feel welcome. Happy. At home. As a family-owned and operated hotel system, we honor and enhance the Drury legacy of world-class hospitality excellence. That’s the Drury Way. Our 6,100+ team members work together—across 150 hotels in 30 states—to make sure every guest receives the very best service and value. Together we continue to grow, carefully and with clear vision, as a family of thriving hotels nationwide.

EOE Explore Our Culture