Guest Service Agent

Drury Hotels Company, LLC; Richardson (TX); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Quarterly bonus up to $3,200

Hotel discounts

Free room nights

Paid time off

Career growth opportunities

Job summary

Drury Plaza Hotel Richardson is seeking a front desk associate to warmly welcome guests, handle check-ins and check-outs, and promote hotel programs. The 3PM-11PM shift offers interaction with a diverse guest base and contributes to a welcoming atmosphere.

Join a team focused on service excellence, with growth opportunities and benefits such as a quarterly bonus, hotel discounts, free room nights, and paid time off.

Qualifications

• Warm and friendly demeanor when engaging with guests.
• Ability to multitask with strong organization.
• Experience handling money and making change.
• Basic computer skills and use of office equipment.

Responsibilities

• Check guests in and out at the front desk.
• Promote hotel programs and maintain guest records.
• Handle cash and balance at shift end.
• Assist with breakfast service and evening Kickback.
• Provide courteous, high-quality guest service.

Skills

Customer service

Attention to detail

Cash handling

English proficiency

Job description

Shift

3PM-11PM shift

Property Location

Drury Plaza Hotel - 165 Cityline Drive , Richardson, Texas 75082

Company Overview

You belong at Drury Hotels. Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.

What you can expect from us

• Incentives - Quarterly bonus opportunity of up to $3,200 annually (bonus is separate from base salary)
• Work-life-balance - Flexible scheduling, paid time off, hotel discounts and free room nights
• Career growth - Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year
• Health and well-being - Medical, dental, vision, prescription, life, disability and Team Member Assistance Program
• Retirement - Company-matched 401(k)
• Award-winning - Ranked among Newsweek's America's Greatest Workplaces 2025

What you will do

• Serve as the happy, helpful face of our hotel to guests entering and departing our front door.
• Ensure exceptional, positive experiences for our diverse team members and guests.
• Assist guests in a friendly, efficient, courteous, and professional manner.
• Perform front desk related functions, which include checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, and problem resolution.
• Assist with breakfast and 5:30 p.m. Kickback service, which may include food preparation, set up, guest service (host or bartender), and clean-up.
• Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers.
• Ensure an exceptional guest experience by providing courteous, friendly, guest service with a +1 Service attitude.

What we expect of you

• Warm and friendly manner in relating to and interacting with the public
• Demonstrated attention to detail while handling multiple tasks simultaneously
• Familiarity with handling money, making change, and using office machines in day-to-day activities
• Ability to speak and receive direction (written and verbal direction) in English
• Willingness and ability to work alone as scheduled

Additional Information

Hiring Immediately! At Drury Hotels, we prioritize our team's personal growth and career development. As part of our team, you will be empowered to grow and encouraged to shine. At Drury Hotels, we offer our guests more than a place to sleep. We provide a place to feel welcome. Happy. At home. As a family-owned and operated hotel system, we honor and enhance the Drury legacy of world-class hospitality excellence. That's the Drury Way. Our 6,100+ team members work together—across 150 hotels in 30 states—to make sure every guest receives the very best service and value. Together we continue to grow, carefully and with clear vision, as a family of thriving hotels nationwide. EOE Explore Our Culture