Guest Service Agent

StepStone Hospitality; Providence (RI); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player in hospitality is seeking a dedicated Guest Service Agent to join their team. This entry-level role is perfect for individuals passionate about providing exceptional customer service and ensuring guest satisfaction. You will be responsible for managing guest check-ins, handling inquiries, and maintaining accurate records of room availability. The ideal candidate will possess strong communication skills, a good mathematical background, and the ability to adapt to high-pressure situations. Join a dynamic team and contribute to creating memorable experiences for guests in a vibrant hotel environment.

Qualifications

• Must have comprehensive knowledge of hotel departments and functions.
• Ability to accurately report information and assist with office tasks.

Responsibilities

• Register and assign rooms to guests and issue room keys.
• Answer inquiries about hotel services and assist with reservations.
• Keep records of room availability and compute guest bills.

Skills

Communication Skills

Mathematical Skills

Customer Service

Office Software Proficiency

Adaptability

Education

High School Diploma

Relevant Training and Experience

CPR and First Aid Training

Tools

Fosse

Job description

Join to apply for the Guest Service Agent role at StepStone Hospitality

Description

Front Desk - MARRIOTT experience preferred. Fosse experience a PLUS!!

1. Register and assign rooms to guests.
2. Issue room key and escort instructions to Guest Service Agent or directly to guest.
3. Sort and track incoming mail and messages.
4. Transmit and receive messages using all communication avenues.
5. Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
6. Keep record of room availability and rate.
7. Compute bill, collect payment, and make change for guests.
8. Make, confirm, and cancel reservations via all communication avenues.
9. Post charges such as room, food, liquor, or telephone to guest bill if interface is inoperable.
10. Make reservation, transportation, or entertainment reservations for guest.
11. Deposit guest valuable in hotel safe deposit box.
12. Ability to accurately use various office software.
13. Have a full working knowledge and expertise of each shift including night audit.
14. Must have a comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.
15. Ability to accurately report information.
16. Ability to assist with various office tasks as needed.
17. Ability to scrupulously follow all StepStone and hotel policies and procedures.
18. Attend required meetings.
19. Projects and assignments are completed thoroughly, professionally, and with care.
20. Adjusts to high-pressure conditions and is open to change.
21. Assumes responsibility for personal growth and development.
22. Must have a comprehensive knowledge of all hotel departments and functions.
23. Must have good mathematical and computer skills.
24. High school education required. Relevant training and experience and additional education preferred.
25. CPR and first aid training preferred.

Additional Language Ability Preferred.

EOE - All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Seniority level

Entry level

Employment type

Full-time

Job function

Other

Industries

Hospitality