Guest Service Agent

Motto By Hilton Philadelphia Rittenhouse Square; Philadelphia (Philadelphia County); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

401k Matching

Daily Pay

Life Insurance

Job summary

Motto by Hilton Philadelphia Rittenhouse Square is seeking a Guest Service Agent to greet guests, check them in, and provide attentive service in line with brand standards. You will handle reservations, payments, and guest requests while maintaining a welcoming atmosphere.

The role requires standing for extended periods, handling luggage, and adhering to safety guidelines. Competitive wages apply across full-time and part-time opportunities.

Qualifications

• Must have customer service experience or equivalent training.
• High school diploma or equivalent preferred.
• Knowledge of PMS systems preferred.

Responsibilities

• Greet guests and assist with their needs promptly.
• Register and assign guests to rooms and process payments.
• Make and confirm reservations; compute bills and collect payments.
• Transmit and receive messages using phone or PMS system.
• Respond to guest requests in a timely manner; resolve complaints.
• Secure valuables in hotel safe and balance accounts as needed.
• Monitor guest satisfaction and contribute to service improvements.
• Assist in breakfast area or with luggage during peak periods; follow safety protocols.
• Perform other duties as requested by management.

Skills

Customer service

PMS systems

Education

High school diploma

Tools

PMS systems

Job description

Opportunity: Guest Service Agent

Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.

Your Growth Path

Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager

Your Focus

• Immediately greet guests and offer to assist with their needs.
• Register and assign guests to hotel rooms.
• Establish methods of payment and verify credit.
• Make and confirm reservations.
• Compute bills, collect payments, and make change for guests.
• Transmit and receive messages, using telephones or the PMS system.
• Respond to guest requests in a timely manner.
• Receive and resolve guest complaints, elevating to supervisor if necessary.
• Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
• Perform bookkeeping activities, such as balancing accounts and conducting audits.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
• Ensure overall guest satisfaction.
• Perform other duties as requested by management.

Your Background And Skills

• High School diploma or equivalent preferred.
• Previous customer service experience or equivalent training required.
• Knowledge of PMS systems preferred.

HHM Hotels Benefits And Perks

• Competitive wages for full time and part time opportunities
• Medical, Dental and Vision Health Insurance
• Paid Time Off
• 401k Company Match
• Daily Pay
• Free Basic Life Insurance
• 24/7 access to TELUS Health, a confidential work-life resource.
• Travel Discounts
• Commuter Transit and Commuter Parking Benefits
• Employee Assistance and Wellness Program
• Educational/Professional Development
• Referral Bonus Program

Work Environment and Context

• Work schedule varies and may include working on holidays, weekends and alternate shifts.
• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It