Guest Service Agent

Le Méridien Houston Downtown; Houston (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health Insurance

401k Match

Paid Time Off

Travel Discounts

Wellness Program

Job summary

Le Méridien Houston Downtown is seeking a Guest Service Agent to warmly greet guests, check them in, and assist with requests using our PMS system. You will handle payments, confirm reservations, and help ensure smooth arrivals and departures.

The role emphasizes courteous service, adherence to brand standards, and collaboration with hotel teams to elevate guest satisfaction while maintaining safety and efficient front office operations.

Qualifications

• Greeting guests and handling inquiries with courtesy.
• Registering guests and assigning rooms in the PMS.
• Handling payments, billing and reservation confirmations.

Responsibilities

• Greet guests as they arrive and assist with needs.
• Register and check in guests into rooms.
• Assist in breakfast area during peak periods or staff shortages.
• Respond to guest requests promptly and resolve issues.
• Ensure guest safety and security procedures are followed.
• Perform other duties as requested by management.

Skills

Guest service

PMS knowledge

Cash handling

Communication

Education

High school diploma

Tools

PMS system

Job description

Opportunity: Guest Service Agent

Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.

Your Growth Path

Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager

Your Focus

• Immediately greet guests and offer to assist with their needs.
• Register and assign guests to hotel rooms.
• Establish methods of payment and verify credit.
• Make and confirm reservations.
• Compute bills, collect payments, and make change for guests.
• Transmit and receive messages, using telephones or the PMS system.
• Respond to guest requests in a timely manner.
• Receive and resolve guest complaints, elevating to supervisor if necessary.
• Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
• Perform bookkeeping activities, such as balancing accounts and conducting audits.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
• Ensure overall guest satisfaction.
• Perform other duties as requested by management.

Your Background And Skills

• High School diploma or equivalent preferred.
• Previous customer service experience or equivalent training required.
• Knowledge of PMS systems preferred.

HHM Hotels Benefits And Perks

• Competitive wages for full time and part time opportunities
• Medical, Dental and Vision Health Insurance
• Paid Time Off
• 401k Company Match
• Daily Pay
• Free Basic Life Insurance
• 24/7 access to TELUS Health, a confidential work-life resource.
• Travel Discounts
• Commuter Transit and Commuter Parking Benefits
• Employee Assistance and Wellness Program
• Educational/Professional Development
• Referral Bonus Program

Work Environment and Context

• Work schedule varies and may include working on holidays, weekends and alternate shifts.
• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It